Customer Transformation Specialist

Are you ready to shape the future of the energy industry? We're looking for an experienced and proactive Customer Transformation Specialist to deliver smart, efficient software solutions to our customers—while also helping them improve their business processes. 💡 About UsUtilityCloud develop and deliver a specialized software system for managing contracts, metering data, and electricity billing. We are the fastest mover inside our own domain, and also been top 10 in Deloitte Technology Fast-50 list. Our customers are energy companies in the midst of digital transformation, and we play a key role in helping them succeed.

Now we’re looking for someone who wants to join our journey forward. 🔍 About the RoleAs a Customer Transformation Specialist, you’ll be a key advisor and delivery resource in projects with both new and existing customers. You’ll help identify inefficiencies, design improvements, and ensure our software is implemented in a way that delivers measurable value for our customers. You’ll work closely with internal teams and client stakeholders to drive success.

🧩 Key ResponsibilitiesBe a key resource in implementing UtilityCloud at new customers in both Norway and EuropeBe part of our journey of delivering spot price and hourly settlement to other countries and markets in EuropeAct as a trusted advisor to our customers, helping them identify and improve inefficient or outdated processesAnalyze customer pain points and translate them into solution designs using our softwareFacilitate workshops and process mapping sessions with key stakeholdersGuide customers in aligning their internal workflows with best practices and system capabilitiesCollaborate with development teams to ensure customer requirements are met with smart, scalable configurationsSupport customers through change, including training and stakeholder alignmentBuild strong, lasting relationships and ensure customer satisfaction through proactive engagement🎓 Qualifications and ExperienceProven experience implementing IT solutions, preferably within energy, metering, or billing.

Experience inside the settlement and product spectre in the Energy industry is a big plus. Experience in implementing SAAS-solutions at medium and large companiesExperience in software as CRM, ERP or other core services Strong business understanding and the ability to grasp complex workflowsExperience with process improvement, change management, or advisory rolesExcellent communication skills in both written and spoken English.

Other nordic languages is a plusStructured, independent, and customer-orientedBachelor’s or Master’s degree in IT, engineering, business, or a related field🙌 What We OfferCompetitive compensation and benefitsBe part of our stock option programA key role with influence and professional varietyExciting projects in a critical and evolving industrySkilled colleagues and cross-functional teamsGreat opportunities for learning and developmentFlexibility in working arrangements and locationPossibility to travel frequently to our customers and partners📬 How to ApplySend us a message and we are eager to have a talk with you.