UX Researcher

Position: UX ResearcherLocation: Atlanta, GA or Bothell, WA (onsite)Duration: ContractJob ID: 170765Job Overview: We are seeking a UX Researcher to join our team on a 1-year contract initially. This role focuses on user experience (UX) research, gathering and analyzing customer data to ensure a clear understanding of the production customer experience and identifying friction points. The ideal candidate will employ a multi-faceted research approach, leveraging qualitative, quantitative, and competitive data to inform strategies and improve customer experiences.Responsibilities:Gather customer data to maintain a clear and current view of the production customer experience and its associated friction points. Use qualitative, quantitative, and competitive research methods to gather formative data. Monitor customer experience health using available metrics and keep the team and business informed. Evaluate experiences created within the team and externally to ensure alignment with defined strategies. Compile data points into compelling Point-of-View documents and communicate findings to key stakeholders, including designers, strategists, researchers, and product owners. Utilize online research tools, design thinking methods, and quantitative research methods to achieve project goals. Qualifications:Proven experience in UX research or a related field. Strong ability to gather and analyze customer data using qualitative, quantitative, and competitive research methods. Proficiency in monitoring and interpreting customer experience metrics. Excellent communication skills to present findings and insights to diverse stakeholders. Experience with online research tools, design thinking methods, and quantitative research techniques. Ability to work collaboratively with cross-functional teams, including designers, strategists, and product owners. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.comAt PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range: $45 - $55/HRThe specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com