UX Writer, Digital Venture

Makro PRO is an exciting new digital venture by the iconic Makro. Our proud purpose is to build a technology platform that will help make business possible for restaurant owners, hotels, and independent retailers, and open the door for sellers. Makro PRO brings together the best talent across multi-nationals to transform the B2B marketplace ecosystem. We welcome bold, energetic, and thoughtful people who share our belief in collaboration, diversity, excellence, and putting customers at the heart of our workTake your career to new heights in the future of B2B e-commerce. Join our team and help us build Southeast Asia's next unicorn.ResponsibilitiesCreate clear, simple, consistent and effective microcopy throughout Makro digital products. Champion the role of language in product.Be ownership to create and develop content strategy, direction and tone of voice for our digital product with the right writing format and content style guide/design system.Manages inputs from various sources (i.e. customer interviews, surveys etc.) and then turn it into actionable items to improve content designCan derive meaningful insights and implications based on data, and share with relevant departments through workshops, reports and research repositoryCollaborate with Product, Research, Creative, Campaign, Marketing, and agency teams to ensure content enhances usability, reflects the brand, and remains consistent throughout the user journey.Be able to understand complex challenges, requirements and also user's needs then turn into content design strategies and actionable plans.Can plan, manage, maintain and run concept/usability testing to iteratively validate and improve content designRequirementsHave proven record experience in writing content, creative content design, long/short from content creation supporting product development and marketing teamProficient understanding of content design strategy, tone of voice guidelines, and building UX writing system. Able to plan and execute content writing and strategy across the design process.Strong content-making, proofreading, editing, both online and offlineCreative problem solving and analytical thinkingStrong communication skills with ability to articulate the value of a design choice to users and non-designer stakeholdersAble to plan, conduct, and synthesize user research is a plusRetail knowledge and enthusiasm is a plusIn addition to the above, this position also offers hybrid work arrangement.BenefitsHealth Insurance - At Makro PRO, we care about your health! Group insurance from a top insurance company is included in your benefits—OPD, IPD, Emergency OPDProvident Fund - Makro PRO cares about your long-term plan! We offer 3% provident fund.Year-end bonus - We include variable and performance bonus for our employees.Gym Facilities - Our Head office has a fitness center, yoga room, and recreational space. Enjoy Bangkok scenery and work your body!Attractive Vacations days - Enjoy our attractive annual leave. Let's say the minimum is 18 days!No overtime - We work 5 days a week with. We set our own goals and deadlines.Free car parking space - No more stress or extra cost if you drive to work. We offer free parking space for our employees.Best CultureClear focus.Diverse Workplace (Our members are from around the world!)Thai and Non-Thai are both welcome!Non-hierarchical and agile environmentGrowth opportunity and career path