Dir, Professional Services

At Varicent, We’re Not Just Transforming The Sales Performance Management (SPM) Market—we’re Redefining How Organizations Achieve Revenue Success. Our Cutting-edge SaaS Solutions Empower Revenue Leaders Globally To Design Smarter Go-to-market Strategies, Maximize Seller Performance, And Unlock Untapped Potential. Varicent Stands At The Forefront Of Innovation, Celebrated As a Market Leader In The 2025 Forrester Wave Report For SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, And G2.

Our Solutions Are Trusted By a Diverse Range Of Global Industry Leaders Like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker And Hundreds More. Here’s Why You’ll Thrive At VaricentInnovate with Purpose: Build impactful solutions for customers worldwide. Join Excellence: Work in a diverse, collaborative, and innovative team. Shape the Future: Lead in redefining revenue optimization. Grow Together: Unlock your potential in a supportive environment.

Join us at Varicent—where your talent and ambition meet limitless opportunities for success!Our Professional Services team strives to be the best provider in the SPM space through a focus on Trust, Reliability and a Customer First approach. As the largest customer facing organization at Varicent, it is our responsibility to ensure that our clients feel supported, empowered, and appreciated. Consistently going above and beyond is a difference maker and rooted in each decision we make. We are currently looking for a Project Director, Professional Services located in San Jose, Costa Rica to join our Professional Services team.

From pre Discovery through hyper care you will provide executive oversight to all of your customers in their implementation journey by mitigating risk, supporting revenue opportunities, and building close collaboration both internally and externally. What You'll DoLeadership and Strategy: Support the development and roll out of a comprehensive professional services strategy aligned with the company's goals and objectives. Lead, mentor, and manage a high-performing team of professional services project managers and consultants Globally / Regionally. Participate in and support best practices, methodologies, and process development to enhance service delivery and client satisfaction. Identify, elevate and execute on cross functional engagements.

Client EngagementCollaborate closely with cross functional teams, including Sales, Customer Success, Development / Support to understand client needs, propose tailored solutions, and drive successful project execution. Engage in and support Sales (Services / License or License Retention) as necessary. Ensure exceptional client satisfaction by maintaining strong relationships and managing client expectations throughout the project lifecycle. Act as a trusted advisor to clients, partners and executive stakeholders, providing guidance on optimizing their use of our products/services. Revenue GrowthIdentify and drive revenue growth within the company including but not specifically within Professional Services by identifying opportunities for upselling, cross-selling, and expanding services.

Establish key performance metrics and goals for the Professional Services team to track and achieve revenue targets. Team DevelopmentAttract, hire, train, and retain top talent within the Professional Services organization. Foster a culture of collaboration, continuous improvement, and knowledge sharing among team members. Conduct regular performance evaluations and provide feedback to team members to drive career development. Operational ExcellenceStreamline project management processes, resource allocation, and project delivery to optimize efficiency and effectiveness.

Set and actively promote a standard of exceptionalism throughout Professional ServicesMonitor and manage project budgets, timelines, and deliverables to ensure projects are completed on time and within scope. What You'll Bring12+ years managing complex Enterprise Projects / Programs ExperienceStrong business communication skills (verbal and written) in English and SpanishProven collaborative people management experience. Strong financial acumen and experience in forecasting, profitability modeling. Prior practical Hands On Database experience (SQL Server, Oracle, Post Gres)Bachelor's degree in a related field (Computer Science, Engineering or Business), Master’s degree preferredProven leadership experience in professional services / consulting as well as employee coaching, mentoring.

Understanding of Incentive Comp best practices and trends. Exceptional communication and interpersonal skills. Strategic thinker with the ability to align services with business goals. Experience managing and scaling professional services teams. Demonstrated ability to drive client satisfaction and retention. Innovative mindset and a commitment to continuous improvementSuccess OutcomesWithin 3 months, you will:

Be the key owner/participant in practice financial forecastingEffectively collaborate across the business to achieve our stated objectivesSupport the Sales Team in deal closure where requiredCommunicate effectively with customers ensuring success and managing riskWithin 6 Months, You WillAct as a key escalation point for account mitigation where necessaryHave ownership of key objectives and KPI’sParticipate in Best Practices developmentEffectively rollout new product functionality and ensure usage throughout the team.

Support the mentorship of new hires on product implementation and project methodologyStay up-to-date on product improvementsWithin 1 Year, You WillConsistently deliver upon practice financial metricsIdentify areas of growth opportunityCollaborate across the organization with repeated successChampion Key ContributorsBe fluent in the suite of Varicent products and their capabilities in order to champion product features / improvementsVaricent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you require accommodation at any time during the recruitment process please email accomodations@varicent. comVaricent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact