Help Desk Technician

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Help Desk Technician!We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members. Location: Warrendale, PA (Hybrid)SummaryWe are looking to hire a Help Desk Technician to join our Service Desk team to provide outstanding customer support.

What You'll DoProvide technical support to customer by listening, asking questions, researching, and troubleshooting to resolving workstation issuesThoroughly document updates, progress, and resolutions for all tickets through closureImprove customer knowledgebase by writing and maintaining documentationWork towards meeting and exceeding the IT Service Desk goals as defined by the service level agreementsAssist co-workers in times of need to ensure everyone is successful and customer issues are handled timelyCommunicate with your peers and other teams on major issues and escalate as neededIdentify opportunities for improvements and work towards implementationTechnical SkillsExperience with Windows 10 / 11Working knowledge of Office 365 to include Teams and OneDriveUnderstanding of Cisco VPN configuration and connection testingExposure to TeamViewer and/or other remote-control toolsFamiliarity with MS Entra, Azure, Intune, and Active DirectoryWhat You'll Need4-Year Bachelor's Degree from a University - PreferredMinimum of 2-Years Associate Degree from a Technical School 0-2 Years IT ExperienceMust have Organization and Time Management Skills.

Ability to Work in a Fast-Paced Environment. Excellent Verbal and Written Communication Skills. Ability to Multi-Task across Work StreamsEagerness to learn new skillsAbility to Work with Customers of all Technical Skill Levels. Ability to Work in a Team EnvironmentCapable of making every Customer Experience OutstandingAbility to bring positive energy and fresh ideas to the teamNo Certification RequiredWhat You'll GetWe offer a “Total Rewards” package including: Competitive compensation with incentive eligibilityMedical, dental and vision coverageCompany paid life and AD&D insurance. Company paid short- and long-term disability.

Voluntary benefit products401k retirement savings planFlexible Spending AccountPaid time offTuition reimbursementEmployee Assistance Program (EAP)We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time. Our ValuesWin as a team. Do the right thing. Make a difference every day. Get it done. Think big.

If you share these ideas, we’d love to hear from you!Vector Security is a Drug-Free WorkplaceVector Security is an Equal Opportunity EmployerAll applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status. Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. None