We are seeking experienced contractors for the role of Project Implementation Support to join team within NATO and EU institutions. If you are ready to contribute to critical global projects in a collaborative, multicultural environment, we invite you to explore this exciting opportunity ??? On-site, diffrent countries (willingness to relocate needed)?? Full time? B2B contractSkills, knowledge, experience required:
• Intermediate understanding of end-user devices (desktops, laptops, tablets, smartphones) running Windows OS and Apple iPhones/iPads managed through Intune;• Familiarity with Microsoft 365 services and tools, including Outlook, Teams, SharePoint Online, and OneDrive for Business;• Experience with PowerShell scripting to automate routine support tasks. Desirable: • French language proficiency. Duties/role: • Providing local support to the users in various NATO locations;• Providing technical troubleshooting during the enrolment by:
o Applying known fixes that are stored in the issue management database;Creating, tracking, and following-up on issued tickets created in the JIRA ticketing system and BMC ITSM;Providing direct support on M365-related topics and provide technical troubleshooting during the live training;Providing walk-in support for the users, including answering basic technical questions and providing guidance on the use of M365 and the Azure environment. • Providing IT administrative tasks like account resets, attendance updates, issue log updates, and updates to the IMDB.
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