Venues & Ministry Programs – Business Operations - Ministry Growth Specialist

Division/branch: Venues and Ministry ProgramsLocation: Based at Port Hacking, with flexibility for hybrid work and travel to Youthworks sites as requiredJob type: Full TimeClosing Date: as soon as position is filledYouthworks exists to support Christian ministry, especially to children and youth, by partnering with churches and schools to grow disciples of Jesus. Camping Ministry provides temporary communities where young people experience Scripture, relationships and God’s creation in a unique and powerful way. The Ministry Growth Specialist supports this mission by helping Youthworks’ venues and programs reach more young people, more effectively, with greater ministry impact year after year.About The RolePOSITION PURPOSEThe Ministry Growth Specialist plays a key role in strengthening Youthworks’ Camping Ministry by driving customer retention, improving service quality, and identifying opportunities for ministry growth. The role contributes directly to strategic development, ensuring our camping ministry remains impactful, sustainable, and responsive to the needs of schools, churches and ministry partners. Through meaningful relationships, customer insight, and collaborative innovation, this role helps Youthworks deliver excellent camping experiences that support gospel-shaped discipleship.Role OverviewThis role develops and supports systems, processes and strategies that drive ministry growth. It provides oversight and coordination of CRM-related functions, analyses customer feedback, and develops recommendations for the Senior Leadership Team to support operational performance and ministry outcomes. The Ministry Growth Specialist works closely with the Customer Experience Team, Marketing and other internal stakeholders to foster continuous improvement and ensure our guests receive consistently excellent service.Your responsibilitiesCustomer Relationship Management & RetentionOversee CRM-related systems and workflows in partnership with the Customer Experience TeamStrengthen long-term relationships with schools, churches and ministry partnersSupport account management consistency and customer communication rhythmsEncourage practices that promote repeat bookings and ministry continuityCustomer Insights, Feedback & Quality ImprovementAnalyse guest feedback, booking trends and customer data to identify issues, opportunities and patternsDevelop clear recommendations, reporting and insights for the Senior Leadership TeamAssist in continuous improvement processes to enhance the camping experience and operational qualityMinistry Growth, Product Development & Outbound SalesIdentify opportunities for growth in Camping Ministry across venues, programs and partnershipsDrive increased activity in outbound sales initiatives (including prospecting calls, targeted engagement and lead generation) to increase bookings and expand ministry reachEngage daily in sales and customer engagement activities including visits to churches and schools across the state.Contribute to product development, including new initiatives and improvements to existing ministry offeringsProvide insight into market expectations, competitor trends and emerging ministry needsCross-Team CollaborationWork closely with the Customer Experience Team in bookings and program planning to improve customer outcomesCollaborate with Marketing, Finance and Operations to support aligned strategies and prioritiesPromote strong communication and shared ownership of customer outcomesDonor RelationsSupport Donor Relations through periodic information-sharing and collaborative initiativesIdentify alignment opportunities that may assist in securing supplementary revenue or ministry investmentProfessional Conduct, Risk & ComplianceModel safe, professional and responsible behaviour in line with Youthworks policiesSupport operational practices that uphold safety, child protection and risk awarenessActively contribute to an encouraging, Christ-centred team cultureKEY RELATIONSHIPSInternal: Business Operations Manager, Customer Experience Team, Marketing, Finance, Venue Managers, VMP Senior Leadership TeamExternal: School and church representatives, ministry partners, and service providers (as required)SUCCESS MEASURESSuccess In This Role Will Be Demonstrated Through Increased customer retention and measurable growth in returning ministry partners Clear, actionable insights being delivered to SLT on operational and ministry performance Effective participation in outbound sales initiatives that contribute to increased bookings and ministry reach CRM systems and rhythms functioning efficiently across teams Contribution to product innovation and ministry growth outcomes Effective collaboration and strengthened cross-team communicationYou will need to demonstrateEssentialQUALIFICATIONS, SKILLS & EXPERIENCEDemonstrated experience in customer engagement, CRM, sales, or business developmentStrong analytical and communication skills, with experience in report writing and insights developmentAbility to build positive relationships and work collaboratively across teamsAlignment with the mission, vision and values of YouthworksA committed Christian actively involved in a local churchWhat we would really like you to haveDesirableExperience in ministry, education, camping or hospitality settingsFamiliarity with customer feedback systems, CRM software or account managementExperience in outbound sales, continuous improvement or product developmentAdditional informationPre-employment RequirementsWorking With Children Check (WWCC)Safe Ministry Training (or equivalent, to be completed if not current)Agreement to the Youthworks Code of ConductCompliance with Youthworks policies and proceduresHow to applyObtain the Position Description.Submit in writing a cover letter and resume by clicking 'APPLY NOW' below.Additionally, please upload the completed Application Form when submitting your cover letter and resume.Your application should address all selection criteria listed in the position description and include current qualifications, relevant professional experience and Christian ministry involvement. Please include a past employer and your current church minister as a referee.Youthworks Conference Centres is committed to participating in the NSW Working with Children Checks program, and successful applicants must have a valid Working with Children Check ID number for paid employment before an offer of employment can be made. Persons who are ineligible need not apply.General enquiries can be directed to humanresources@youthworks.net (Applications are not accepted through this email).Only candidates with the right to work in Australia may apply for this position.If your skills are a fit, you will be contacted by a member of our recruitment/HR team.Applications cannot be processed until a completed application form is submitted.