Veterinary Receptionist

Location: Ark Vetcare, KilmacudPosition Type: Full-time, PermanentStart Date: October 2025Salary: €13.50per hourWorking Hours: 40 hours (5 days) per week, Monday to Saturday (Flexible shifts available)Weekends: 1 in 2 Saturday shifts (8am-2pm) with a day off during the week in lieuNo Sundays, Bank Holidays, or out-of-hours workThe RoleWe are seeking a friendly, confident, and organised receptionist to join our dynamic and experienced team. This is a client-facing role that requires exceptional communication and multitasking skills. You'll be working in a fast-paced environment, providing front-of-house support and ensuring smooth day-to-day operations at our small animal practice.Key ResponsibilitiesGreeting clients and managing appointments using our tailored booking system (Merlin)Answering phone calls and responding to client queries professionally and efficientlyHandling payments, processing transactions, and managing end-of-day cash proceduresManaging stock levels and assisting with deliveries, including light liftingMaintaining cleanliness and high standards throughout the practiceSupporting the wider team with general administrative dutiesBuilding product knowledge to assist clients with queriesAbout UsArk Vetcare, Kilmacud is a busy, community centered Small Animal Veterinary Hospital located in Dublin. We offer high-quality care in a welcoming environment to all our patients and their owners. Our premises is equipped with modern facilities to cater for all kinds of medical and surgical emergencies, and general first opinion care. We are proud of our base of long-standing, committed clients who expect exceptional patient care from the reception desk and beyond.Our team is made up of 24 experienced, driven professionals: 4 Veterinary Surgeons, 3 Veterinary Nurses, 2 Receptionists, and 1 Animal Care Assistant. We have a collaborative, supportive and friendly environment focused on excellent patient care and staff development.About YouWe are looking for a trustworthy and proactive individual who thrives in a busy, client-focused setting. The successful applicant must have:Previous receptionist or front-of-house experience in a customer service environmentStrong IT skills - comfortable with Microsoft Outlook, navigating multiple systems, and data entryExperience with cash handling and confident discussing payments with clientsExcellent communication and interpersonal skillsHigh standards of cleanliness and organisationTeam-oriented and willing to support others as neededPassion for animal welfareWhat We Offer (Benefits Subject To Pro-rata Where Applicable)We offer a competitive salary along with great benefits, including:Leave: Annual Leave, Birthday Leave, Paid Maternity, Paternity, Bereavement, and Sick LeaveWellbeing: Cycle to Work Scheme, EAP Access, Free Flu Jabs, Discounts (Retail & Virtual Gym), & Access to Company Programmes (LGBTQ+, Wellbeing, etc.)Career Development: Career Progression, Leadership Academy, Annual Pay ReviewsFinancial Support: Employer Pension Contributions, Discounted Staff Pet Veterinary FeesJoin Our TeamIf you're passionate about animal welfare and enjoy helping both pets and their owners, we'd love to welcome you to the Ark Vetcare team.Apply now and take the next step in your veterinary reception career - one paw at a time.We welcome applications from all backgrounds.As a BAME and LGBTQIA+ inclusive employer, and a Disability Confident Employer, we actively encourage applications from diverse groups. Please let us know if any reasonable adjustments are required during the recruitment process.Closing date for applications: Friday 19th September