Customer Service Manager

Viatris ASAt VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access – Providing high quality trusted medicines regardless of geography or circumstance;Leadership – Advancing sustainable operations and innovative solutions to improve patient health; andPartnership – Leveraging our collective expertise to connect people to products and services.

Our global portfolio includes best-in-class, iconic brand-name products as well as global key brands; generics, including branded and complex generics; and other offerings across a wide range of therapeutic areas. We are committed to helping create healthier communities worldwide through education, outreach and better access to treatment. For those driven to live their lives with purpose, Viatris helps employees realise their full potential by creating a collaborative culture that fosters courage and resilience. Viatris is more than just a place to work. This is a place to make a difference in the world.

The Role & What You Will Be DoingAs our new Customer Service Manager, you will be a key part of our Norway & Denmark Subcluster, working from our office in Oslo. You will play a central role in ensuring smooth customer operations and high service quality across the supply chain — from order handling to customer communication and logistics coordination. Every day, we rise to the challenge to make a difference and here’s how the Customer Service Manager role will make an impact:

Manage the full customer order process (from order placement to invoicing) with a strong service mindsetCoordinate with our regional and local 3PL warehouses and freight forwardersIssue and manage documentation to ensure timely and compliant shipping/import into NorwayProvide excellent customer service to pharmacies, doctors, patients, and health institutions — by phone and emailHandle day-to-day administrative tasksEnsure transporters have the correct customs documentation for cross-border deliveriesCreate customer orders into our ERP system (SAP)Create and dispatch invoices to customersInvestigate and resolve order/invoice discrepancies (e. g.

, incorrect or damaged goods, pricing issues)Communicate stock availability and manage out-of-stock notifications to customersHandle sample orders efficientlyAbout Your Skills & ExperienceFor this role, we’re looking for a candidate who has an effective combination of the following qualifications, skills and experiences:

Experience from a similar customer service or logistics roleFamiliarity with ERP systems, ideally SAPGood understanding of import/export documentation and processesFluent written and spoken communication skills in Norwegian and EnglishA proactive and problem-solving mindsetA genuine desire to deliver great service every dayAt Viatris, we are dedicated to building a truly diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t fully align with every requirement, we still encourage you to apply. You may just be the right candidate for this or other roles.

Why Viatris?At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others. You will also have the opportunity to access excellent career progression opportunities and work-life balance initiatives. Diversity & Inclusion at ViatrisAt Viatris, diversity and inclusion are essential to our mission. The diversity we foster in all aspects of our business can be one of our greatest strengths in redefining healthcare not as it is, but as it should be.

If you would like to know more about what diversity, equity and inclusion means to us, please visit https: //www. viatris. com/en/Careers/Diversity-and-InclusionSustainability at ViatrisCorporate social responsibility is fundamental to the Viatris mission. We work to advance responsible and sustainable operations and leverage our collective expertise to empower people to live healthier at every stage of life, recognizing that our actions affect the stakeholders and communities we serve. To learn more about our efforts, please visit https: //www. viatris.

com/en/about-us/corporate-responsibilityAt Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others. Viatris is an Equal Opportunity Employer.