Vice President of Customer Success

Qualification:9+ years of experience in market research with proven success driving revenue growth.Strong leadership skills with a track record of mentoring and developing high-performing teams.A commercial mindset with experience delivering growth across multiple research methodologies and solutions.Excellent communication, storytelling, and relationship-building abilities.A strategic, creative thinker with natural curiosity and comfort navigating in fast-paced environmentsResponsibilities:Build and expand executive-level relationships with senior decision makers at top global brands.Lead and grow a portfolio of client accounts generating $3.5M+ in annual revenue.Develop and lead actionable account plans and maintain a robust proposal pipeline ($750K+) across our full product suite (including Quant, Qual, and AI-enabled solutions).Forecast revenue with precision across weekly, monthly, quarterly, and annual cycles.Mentor and manage teams to deliver best-in-class, behavioral insights across multiple solutions.Contribute to corporate KPIs and strategic initiatives, guiding Behaviorally’s long-term direction.Build an industry presence as a recognized voice in shopper and packaging insights.Why This Role is ExcitingAt Behaviorally, you’ll do more than drive business—you’ll shape the future direction of our company and the industry. As a senior leader, you’ll steer multi-million-dollar client partnerships, influence corporate strategy, and build our reputation as the global authority in shopper insights. This role offers:Strategic Influence: Collaborate with leaders at the world’s most influential CPG and FMCG brands.High-Level Impact: Drive commercial success across multi-million-dollar portfolios while influencing corporate strategy.Leadership & Growth: Mentor and empower teams to deliver best-in-class insights, fostering a culture of excellence and innovation.Recognition: Build your presence as a thought leader in shopper and packaging insights while shaping the company’s strategic direction.Flexibility & Balance: Hybrid work model (2–3 days per week in-office), annual performance-based incentives, and unlimited paid time off.