Vice President of Customer Support

Help Wanted: Vice President of Customer ServiceWe’re looking for an experienced and visionary leader to join our client's executive team as Vice President of Customer Service. This role is pivotal in shaping how our client's company delivers exceptional customer experiences across every channel.Key Responsibilities:Develop and lead the company’s customer service strategy to enhance satisfaction and loyalty.Oversee a global team of customer support professionals, driving performance, engagement, and continuous improvement.Partner closely with operations, sales, and product teams to ensure customer feedback informs company strategy.Implement scalable systems and processes that improve efficiency, responsiveness, and quality.Monitor key performance metrics and implement data-driven initiatives to exceed service goals.Qualifications:10+ years of leadership experience in customer service or customer success, with at least 5 years in a senior management role as a Director of VP of Customer Service Proven track record of building and mentoring high-performing teams.Strong analytical, communication, and organizational skills.Experience with omni-channel service operations and modern CX technologies.Bachelor’s degree required; MBA preferred.What We Offer:Competitive executive compensation packageComprehensive benefits and performance-based incentivesCollaborative and mission-driven company cultureOpportunity to shape the future of customer experienceIf you’re a strategic, empathetic, and data-driven leader ready to make an impact, we’d love to hear from you. Please send your resume and cover letter to with the subject line “VP of Customer Service Application