Member Support and Compliance Specialist

Brief info about VintedVinted Marketplace is the largest online international C2C marketplace in Europe dedicated to second-hand fashion, with millions of registered members spanning 20+ markets in Europe and North America. With a mission to make second-hand the first choice worldwide, Vinted enables people to sell and buy second-hand clothes and lifestyle items from each other, helping give those items a second or even third life. Vinted Go launched in 2022, with a focus on developing products and solutions for more seamless shipping and delivery across Europe.

Vinted Go has connected more than 40 carriers and more than 200,000 PUDO points across Europe to support the delivery of millions of parcels per year. The Vinted Group, composed of Vinted Marketplace and Vinted Go, is headquartered in Vilnius, with workplaces in Germany, Lithuania, France, the United Kingdom, the Netherlands and over 2,000 employees. It is backed by six leading venture capital firms: Accel, Burda Principal Investments, EQT Growth, Insight Partners, Lightspeed Venture Partners, and Sprints Capital.

Information About The PositionWe are building a payments organisation that moves billions of euros across our markets, supported by a strong foundation of Member Support. As a Member Support and Compliance Specialist, you will play a critical role in establishing and enhancing the Vinted Pay member support segment. You will be responsible for developing and improving support policies, also ensuring efficiency and high-quality solutions for ticket escalations and legal complaints. Join us in making a significant impact on our global payments ecosystem and enhancing the trust of our members through exceptional support and compliance.

In this position, you’ll Co-own the establishment of Vinted Pay member support segment Deliver launch and scale activities for member supportDevelop and improve policies and procedures in wallet services related support processesEnsure compliance for legal complaint handling processes and deliver reporting activities for Bank of LithuaniaOwn efficiency and high quality solutions for ticket escalationsAbout YouGood understanding of customer support compliance requirements for regulated financial institutions (must have experience with customer complaint handling to Bank of Lithuania)Knowledge of anti-money laundering (AML) and know your customer (KYC) regulationsAbility to interpret and apply regulatory requirements to customer support operationsPrior experience with cross-departmental stakeholder management Confident in operating within ambiguously defined structures with an ability to deliver tangible resultsAble to handle multiple complex tasks efficiently and make quick, informed decisionsStrong verbal communication and negotiation skills (Fluent in English)Strong time management and organisational skillsComfortable working in a dynamic, fast-paced environmentNice to have:

Familiarity with risk assessment and mitigation strategiesExperience with BI tools such as Looker or similarWork perks The opportunity to benefit from our share options programme25 working days of holidayNewest MacBook modelsFree access to an office gymMental and emotional health support through the Mindletic appHome office support:

we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniturePrivate health insuranceOn-site canteen serving delicious homemade food at friendly pricesFrequent team-building eventsA personal monthly budget for shopping on VintedThe opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workationA dog-friendly officeWorking at Vinted Individual Learning BudgetWe invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid WorkWe’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person. Equal OpportunityThe Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences.

At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic. The salary range for this position is € 2,358 - € 3,192 gross per month.