VIP - Customer Service

Company Description MICO WORLD, founded in 2014, is a world-leading open social platform offering innovative features such as video, voice chat, live streaming, gaming, and more. With a global reach spanning over 150 countries and regions, MICO WORLD serves 100 million users worldwide and has partnered with more than 150,000 anchors. The company has developed various social products, such as MICO, YoHo, TopTop, and Sugo, tailored to diverse user needs. MICO WORLD actively focuses on localization efforts and continues to expand its global branding, with strong presence in markets like the Middle East, Southeast Asia, Europe, and the Americas. Role Description This is a full-time, on-site role for a VIP - Customer Service Representative based in Cairo, Egypt. The primary responsibilities include providing exceptional customer support to VIP users, ensuring high levels of customer satisfaction and experience. The role involves addressing customer inquiries and concerns, maintaining professional phone etiquette, and promoting a positive experience for VIP users through top-tier service delivery. Qualifications Strong skills in Customer Support, Customer Service, and Customer ExperienceProficiency in ensuring Customer Satisfaction and maintaining excellent Phone EtiquetteEffective communication and interpersonal skills to handle VIP clients professionallyAbility to work in a fast-paced environment, with attention to detail and problem-solving abilitiesFluency in English and Arabic is preferredPrevious experience in a customer-facing role and familiarity with the social platform industry is a plus