VIP Account Manager - English Speaking

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise - it’s a journey.We are looking for an English VIP Account Manager who will be responsible for retention of VIP customers and increase of their lifetime value.Requirements:Proficiency in English written and spoken;Proactive person with good support/sales skills;Strong communication and negotiation skills;Attention to details;Previous experience will be considered as an advantage.Duties and Responsibilities:Being able to search and find for solutions of customers’ issues;Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs;Monitor customers’ performance & behaviour in order to evaluate bonus crediting;Ensure that products’ compliance is being followed according to relevant regulations;Previous experience as a Sales agent will be considered as an advantage.Hours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month)We offer excellent benefits:Up to 25 vacation days6 Undocumented Sick Leave DaysMonthly food vouchers (102 EUR)Private Medical InsuranceMultisport CardBirthday, Wedding and Newborn giftsBreakfast, Friday lunches, fruits, and snacks in the officeMonthly company activities and team-building eventsCareer growth opportunitiesReady to shine? Let’s make it real.