VIP LiveOps Specialist

DescriptionTango is a successful, marketleader, a live-streaming Platform with 450+ Million registered users, in an industry projected to reach $240 BILLION in the next couple of years.The B2C platform, based on the best-quality global video technology, allows millions of talented people around the world to create their own live content, engage with their fans and monetize their talents.Tango live stream was founded in 2018 and is powered by 300+ global employees operating in a culture of growth, learning, and success!The Tango team is a vigorous cocktail of hard workers, creative brains, energizers, geeks, overachievers, athletes, and more. We push the limits to bring our app from “one of the top” to “the leader”.The best way to describe Tango's work style is not to use the word “impossible”. And we believe that success is a thorny path that runs on sleepless nights, corporate parties, tough releases, and of course our users' smiles (and as we are a LIVE app, we truly get to see our users all around the world smiling right in front of us in real-time!).Tango is looking for an experienced and talented VIP LiveOps Specialist to Join the amazing VIP team.Do you want to join the party?ResponsibilitiesCampaign Execution & ConfigurationManage and execute the B2C LiveOps offers and seasonal promotions.Plan, organize, and promote a variety of live in-app events, maximizing audience participation and collaboration with creators to make engaging content. Set up customer-facing campaigns using internal and third-party tools (push, email, in-app messages, chat, etc.).Coordinate with Product, Creative, and VIP teams to ensure campaign readiness.Optimization & AnalysisMonitor performance across user segments, campaigns, and events; suggest and implement improvements.Identify actionable growth opportunities to improve KPIs like conversion, retention, and lifetime value.Monitor events performance metrics (engagement, revenue), identify trends, and implement adjustments to optimize future events.Stay aligned with product updates to surface relevant monetization opportunities.Communication ManagementOperate and optimize CRM communication channels: push, email, SMS, popups, chat.Maintain quality and timing of campaigns to reduce churn and increase impact.Incident MonitoringRespond to live in-app issues, helping identify, escalate, and resolve user-facing problems at scale.Requirements2+ years of experience in a B2C, KPI-driven environment focused on customer lifecycle, CRM, or LiveOps.Experience setting up and operating user communications across channels (push, email, SMS, chat).Experience in a gaming B2C company is preferred.Working knowledge of CRM systems, campaign logic, or in-app promotional tools.Strong attention to detail, analytical mindset, and problem-solving skills.Bachelor’s degree in a relevant field (Economics, Business, Engineering, or similar) preferred.Will be a plus:Knowledge of Monday.com.SQL knowledge.What we offer:International company with several offices in different locations : Tel-Aviv, Kyiv, Warsaw, Limassol.Granting an Option;A professional environment with great people to work with;Competitive salary, performance review;Flexible working hours, no one here tracks your work time because our culture is built on trust and cooperation;Social package, including sports coverage, elite medical insurance for you and family;20 working days paid vacation and 100% sick leaves coverage;Opportunities to make a difference, to develop and grow;Regular corporate celebrations, team buildings and fun activities;Comfortable office close to the metro station. Our Kyiv office is open 24/7 with all safety and health measures in place.If this sounds like you, apply and help empower live entertainers and creators to build independent businesses around their live talents.