VIP Onboarding Specialist

Growe is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.Perfect for those who aim to:Build and maintain strong relationships with pre-VIP customers, ensuring personalized and exceptional customer experiences; Be the primary point of contact for pre-VIP customers, providing timely and effective communication about exclusive offers, events, and promotions; Collaborate with internal teams, including VIP CRM, BI, and Customer Support, to improve strategies and resolve customer issues efficiently; Implement and execute data-driven strategies for customer retention and engagement, aiming to grow pre-VIP customers into VIP status; Monitor customer activity using provided tools and systems, analyze trends, and leverage insights to make informed, data-driven decisions; Ensure compliance with regulatory requirements and internal policies during all customer interactions; Represent company at select VIP events when required. Experience you'll need to bring:Proven experience in customer relationship roles, preferably in the iGaming or Sports betting industry; Strong analytical mindset with the ability to interpret data and trends; Intermediate level of English (written and spoken) and fluent Spanish proficiency; Proficiency in CRM tools, communication software, and data analysis tools is a plus; Understanding of iGaming KPI metrics and terminology. It's a perfect match if you have those personal features:Outgoing personality with strong organizational skills; Ability to work collaboratively across departments and adapt to changing priorities; Problem-solving mindset with attention to detail; Excellent communication, interpersonal, and negotiation skills; Customer-centric mindset with the ability to handle multiple tasks in a fast-paced environment; Creative thinking and the ability to bring fresh ideas to customer engagement strategies. Growe offers competitive benefits to support your professional and personal growth, including:Health & Wellness Focus; Global Medical Coverage; Growth Opportunities; Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); Performance-Driven Rewards; Dynamic Work Environment. Apply, and let your growth journey begin.