Club Administrator

Your Purpose. . . To inspire people to live active lives through delivery of excellent member service, auditing, banking, checking and processing contracts, administering payroll processes, administering orders, petty cash, monitoring and controlling uniform stock, ensuring effective communication to all departments and managing and developing departmental staff. As the custodian of the Company’s Administrative Policies & Procedures, the Club Administrator is responsible for minimizing risk within this framework, whilst simultaneously providing the smooth flow of administration and excellent member service. Your Duties and Responsibilities. . . Delivering Excellent Member ServiceResolve member queries and requestsRespond & action member queries and requests within 24 hours.

Ensure database is maintained by updating changes of member details as requested. Process refunds and follow up to ensure they are actioned timeously. Action any relevant changes on DIY in accordance with the Framework of Authority. Capture cancellation / change of information requests daily and follow up to ensure actioned.

Log relevant member notesCapture manual access statsIn the event of access downtime, ensure that all manual access stats are accurately captured onto the system within 36 hrsAuditingAudit all pre-printed stationery to ensure payments were receivedReconcile access card report to receipts to ensure payments were receivedComplete incident reports and highlight any discrepancies with the Club General ManagerPerform daily, weekly & monthly audits to ensure compliance to audit requirementsRespond and correct findings from audit reportsBankingComplete the banking process as per policy and proceduresLog cash losses on Risk Management sitePrint and reconcile relevant banking reports and log calls where necessary to ensure that member’s accounts are corrected timeouslyComplete till float countsCheck and Process ContractsCheck and process membership contractsEnsure that code changes, mini month end, month end requirements, commission schedules and breakdown reconciliations are performedHighlight any misrepresentation or contract discrepanciesAdminister Payroll Processes in ClubCapture employee documentation (take on’s, transfers, terminations)Check salary data received from HOD’s and ensure its submitted to NHO for paymentAction salary deductionsCheck salary reports to ensure accuracy and correct remuneration of all staffReconcile and update leave documentationAdminister OrdersPlace & receipt orders for pre-printed stationery, general stationery and uniformsPetty CashManage & issue petty cash as per policy & proceduresPerform weekly reconciliations and submit claims to NHO to ensure sufficient petty cash available at all timesLog cash losses on Risk Management siteMonitor and Control Uniform StockReconcile uniform orders against deliveriesIssue uniform and ensure deductions are actionedMaintain uniform reconciliation to accurately track all uniforms issued as well as keep record of remaining uniform allocationsEffective CommunicationsInform all departments of new admin policies and proceduresProvide training on admin policies and procedures to all staff as requiredEnsure that tasks are carried out timeously and in accordance with Admin & Payroll timetablesManaging and Developing Departmental StaffManage discipline and performance of staffTraining of department staffDevelop growth plan for administration staffArrange for training in line with growth & succession planMaintain and update staff files of the Administration departmentOur Minimum Requirements.

. . We Can’t Live Without… (Minimum Requirements)Matric\ grade 12 qualificationRelevant tertiary qualificationMinimum of 2-4 years in an administration or similar roleAdvanced in finance and HRMS systemsIntermediate skill in the Microsoft suite, i. e.

excel, word and powerpointBe member centric in all dealingsHave exceptional organization and planning skillsWe’d like you to have… (Attributes)Have excellent communication skillsMust take a proactive approachBe solutions orientedAdaptability (must be able to adapt to a fast paced, changing environment)Be curious (must be willing to succeed, seek opportunities to learn and grow)Have a winning mentality (must be willing to go over and above to achieve success)Must be motivated to achieve success. A commitment to making a difference in people’s lives. A Growth mindsetThe ability to work independently.

Trustworthiness (must always act in doing the right thing)A drive to create moments of magic for our members. The ability to make decisions and take ownership and responsibility for the decision. We’d love you to have… (additional skills)Wellness knowledge, to engage and inspire others to take a holistic approach to wellness. The ability to be agile. The ability to be collaborative. High Interpersonal skills (EQ)