Reservations Executive

Reservations Executive – Nairobi OfficeVirgin Limited Edition takes its guests to some of the world’s most breathtaking sanctuaries for unforgettable experiences - including one of the most exclusive private islands in the world. The collection of unique retreats are chosen for their beautiful locations and magnificent surroundings with each offering a sense of fun, style, luxury and exceptional personal service.

The ultra-luxury brand includes the famed Necker Island and the Branson Estate in the Caribbean’s British Virgin Islands; Ulusaba Private Game Reserve in South Africa; Kasbah Tamadot in Morocco; The Lodge in Verbier; Mahali Mzuri and Finch Hattons; tented safari camps in Kenya; Mont Rochelle Hotel and Mountain Vineyard in South Africa and Son Bunyola Hotel and Villas in Mallorca, Spain. To be considered for this role, you must have the right to work in the Kenya. For more information check out www. virginlimitededition.

comAs a Reservations Executive, you will handle enquiries and bookings for all Kenyan properties, Mahali Mzuri and Finch Hatton’s. To also be able to support the reservations for our other properties on an ad hoc basis. Ensuring effective communication with, Travel partners, guests and properties in a timely and professional manner. The position will report to the Senior Reservations Manager- Kenya, based in our Nairobi office. Here’s what you need in your tool kit:

Qualifications / ExperienceA minimum of 1-2 years hotel experience or similar backgroundPrevious Experience in the Safari SectorOutgoing personalityWritten and verbal proficiency in EnglishTeam playerMust be computer literate; strong knowledge of Excel and WordExcellent administration and organizational skillsExcellent inter-personal skillsAble to multi-taskStrong sense of commitment to the business and goes the extra mileFlexible manner and willingness to assistPerforms job functions with attention to detail, efficiency and accuracyWorks well under pressureAssertive and proactiveWillingness to learn and developWhat’s the gig?Key Responsibilities in ReservationsTo be an expert in all VHC Kenyan propertiesTo keep up to date with product knowledge of Virgin Limited Edition for effective communicationResponding to enquiries by phone and email, logging enquiries and track them appropriatelyCreating accurate guest profiles for new enquiries and bookingsInput bookings and reservations in Property Management System, ensuring complete and accurate data entry to include preference, reasons for visit, activities etc.

Seamless communication with the property teams and other Reservations departments as requiredProducing guest information sheets with guest requirements and communicating to the property prior to arrivalEnsure reservations are handled in accordance with company minimum standards for turnaround/ confirmation and follow upEnsuring any optional or provisional bookings are followed up in a timely mannerGenerate proforma invoices and collect payments for bookingsEntering and updating group rooming lists and ensure relevant bookings are madeEnsuring all guests requests such as booking excursions, treatments etc.

are actionedEnsuring all guest information and booking details are recorded correctly and handled with confidentiality and in compliance with data protection regulationsMaintaining a good rapport with guests and travel partnersOtherTravel to the properties may be requiredYour normal working week will be based around 5. 5 days this will be worked over a seven-day period, including weekends and public holidays. The reservations rota will be managed by the rota manager, and you will be given your shift pattern in advance to ensure you can balance your work and personal life.

A 9-hour shift (with a 1-hour break), starting at 7AM local time and finishing no later than 10PM local time, can be issued within this. Here’s the dealPackage & BenefitsCompetitive salaryService ChargeCompany HealthcareTempting, right?If this sounds like your next role, we’d love to hear from you very soon. . . Please note that only successful candidates will be contacted. For information on how Virgin Limited Edition uses your data, please visit: Employment Candidate Privacy Notice (https: //www. virginlimitededition. com/en/careers/candidate-privacy-notice)