Virtual Assistant of Email Operations

About the jobRole OverviewThe Operational Support and Systems Specialist provides technical and communication assistance to sales representatives and internal users, ensuring seamless operations through incident management, system validations, and cross-functional collaboration. This role involves frequent interaction with digital tools, empathetic support for non-technical users, and active engagement in continuous improvement initiatives. Key Responsibilities·      Request and Ticket Management: Respond to inquiries via email and ticketing platforms, ensuring timely and effective follow-up.·      System Testing and Validation: Participate in application and release testing—identifying bugs, documenting findings, and suggesting improvements.·      Technical Problem Solving: Diagnose user errors, network issues, and operational breakdowns, guiding resolutions according to protocols.·      Form Review and Approvals: Evaluate and approve digital form submissions (e.g., JotForm) with a focus on compliance and efficiency.·      Technical and Operational Collaboration: Support automation initiatives and tool enhancements in partnership with technical teams.·      Internal Communication Alignment: Stay connected through structured channels such as Slack Canvas, newsletters, and workflow updates. Required Skills & Competencies·      Basic Technical Knowledge: Ability to quickly learn internal systems, digital tools, and diagnostic procedures.·      Analytical Thinking: Critical thinking, deductive reasoning, and basic data validation.·      Task Organization and Prioritization: Efficient management of operational tasks—testing, tickets, emails, and forms.·      Interdisciplinary Collaboration: Coordinated work with both technical and non-technical stakeholders to ensure clarity and alignment.·      Empathetic Communication: Professional and patient explanation of processes to users with varying technical backgrounds.·      English Fluency: Minimum 75% fluency required—comfortable reading, writing, and speaking in professional and technical contexts.About the ClientOur client is a leading company in the flooring, surfaces, and interior design industry, recognized for its specialized commercial solutions and widespread network of regional sales representatives. Their commitment to quality, personalized service, and operational excellence is reflected in a work environment that is dynamic, fast-paced, and continuously evolving.Support specialists serving this client operate in a multifunctional setting where empathy, technical accuracy, and adaptability to changing processes are key to ensuring a smooth and professional user experience. We offer:Working full-time remotely from home (you will need your computer with Windows and fast internet; we offer IT support where needed)Monthly salary of USD 60010 hours daily, Monday to Friday15 Vacation DaysUS Holidays off (Working the local holidays)Weekends offSend your CV in English to recruitmentmedia@bpoinnovations.com or submit your application with CV (in English) here.