Virtual Customer Service Representative

About WindshieldHUBWindshieldHUB is one of the fastest-growing on-demand service platforms in the United States, specializing in auto glass repair and replacement. We take pride in combining advanced technology with a human touch todeliver a seamless customer experience nationwide. With over 1 million customers served, we continue to grow by investing in people who are passionate about making a difference.What We’re Looking ForWe are seeking fluent English-speaking Customer Service Representatives based anywhere in Ecuador.As the face of WindshieldHUB, you’ll help customers across the U.S. with inquiries, service scheduling, and support. This is a work-from-home position, but professionalism, communication, and customer satisfaction are expected at the highest level.Key ResponsibilitiesHandle inbound and outbound customer calls with a high level of accuracy and empathyGuide customers through the booking process and answer service-related questionResolve issues or escalate when necessary using established protocolsAssist customers with navigating our website and digital toolsManage time effectively while meeting key performance indicators (KPIs)Work in coordination with internal departments to support customer needsDeliver a service experience that promotes brand loyaltyRequirementsMinimum 2 years of experience in a customer service roleFluency in English (C1 or C2 level required)Prior experience working from home in a customer-facing roleFamiliarity with CRMs or customer support platforms (Zendesk, Freshdesk,etc.)A strong work ethic, punctuality, and organizational skillsHigh-speed internet, a reliable desktop or laptop, and a noise-cancelingheadsetA quiet and dedicated workspace at home to handle calls withoutinterruptionsAvailability for morning, afternoon, or evening shifts, including weekends ifneededWhat We OfferWeekly pay in USDFully Virtual work — no commutingPaid training and continuous development opportunitiesA positive and collaborative team environmentThe opportunity to grow with a U.S.-based company expanding globallyJoin WindshieldHUBWe’re not just hiring a voice — we’re hiring the future of our customer experience.If you are committed, tech-savvy, and ready to bring your best energy to a fast-paced role, apply now and take the first step in building your career with WindshieldHUB.Equal OpportunityWindshieldHUB is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.Powered by JazzHRnIcJPfEWNS