Virtual Customer Support Representative

Job descriptionJob Title: Virtual Customer Support RepresentativeCompany: PepsiCo (USA)Location: Remote (United States)Annual Pay: $87,000 – $137,000 per annumAbout PepsiCoPepsiCo is a global leader in convenient foods and beverages, with a portfolio that includes iconic brands such as Pepsi, Lay’s, Gatorade, Quaker, and Doritos. Our mission is to create more smiles with every sip and every bite by delivering exceptional products and services to our consumers worldwide.Position OverviewPepsiCo is seeking a Virtual Customer Support Representative to join our dynamic customer experience team. In this fully remote role, you will serve as the first point of contact for consumers and business clients, providing exceptional service and ensuring a seamless experience with PepsiCo products and services.Key ResponsibilitiesRespond to customer inquiries via phone, email, and chat in a professional and timely manner.Resolve product issues, order discrepancies, and general customer concerns efficiently and empathetically.Maintain accurate records of customer interactions using CRM tools and internal systems.Collaborate with cross-functional teams, including logistics, sales, and technical support, to ensure customer satisfaction.Identify opportunities to improve processes and enhance the customer experience.Stay informed about PepsiCo products, promotions, and policies to provide accurate and helpful information.Meet or exceed performance metrics related to response time, resolution rate, and customer satisfaction.QualificationsHigh school diploma or equivalent (Bachelor’s degree preferred).Excellent written and verbal communication skills.Strong problem-solving abilities and attention to detail.Comfortable working with CRM software, ticketing systems, and Microsoft Office Suite.Ability to work independently in a fast-paced, remote environment.Flexible schedule availability, including evenings or weekends if required.What We OfferCompetitive salary ranging from $87,000 to $137,000 per year, based on experience and qualifications.Comprehensive health, dental, and vision insurance.401(k) with company match.Paid time off, holidays, and parental leave.Opportunities for career growth within a global organization.Inclusive, supportive, and remote-first work culture.