Virtual Medical Manager/Care Navigator

Position: Virtual Medical Manager/Care NavigatorExperience Required: 3+ years (minimum)Employment Type: Full-timeStaring $800/-This is a remote position.About Us:Talent is distributed but Opportunities are not – Assembly Industries is breaking that pattern by building an AI-enabled talent platform that connects top-tier, highly skilled global professionals with innovative companies across the US. As a fast-growing startup, we are laser-focused on impactful growth, agile strategies, and exceptional results.Position Overview:Radiology is one of the most frequently used healthcare services, yet the process for accessing imaging exams has remained outdated for decades. This role supports a solution that modernizes imaging access through a concierge approach and a nationwide network of premium-quality radiology providers. The goal is to help patients and families access essential radiology services with fair pricing, no surprise bills, and a significantly improved experience.As a Virtual Medical Manager/Care Navigator, you will guide patients through the full imaging journey—from account registration to exam completion. This position plays a key role in ensuring patients receive timely, empathetic, and high-quality support. You will collaborate with internal teams such as Member Services, Operations, and Technology to deliver a seamless experience.Key ResponsibilitiesEnd-to-End Patient Support Act as the primary point of contact for patients, supporting them with:Account registration and setupImaging order managementPrior authorization assistanceAppointment scheduling and paymentsExam preparation guidanceReport collection and deliveryEscalating issues as needed Proactive Case ManagementManage a patient queue to ensure timely appointments and follow-ups.Scheduling Coordination Match patients with appropriate imaging providers based on availability and needs.Patient Communication Deliver outstanding support through phone, email, and SMS with professionalism and empathy.Qualifications3+ years experience in care navigation, scheduling, or patient-facing support, preferably in radiology or healthcare.2+ years of experience coordinating care across providers.1+ year handling or assisting with prior authorizations.Strong interpersonal and problem-solving skills.Proven success in a fast-paced, phone-based service environment.Detail-oriented, with strong time management and organizational skills.What We Offer:Remote-first, flexible work cultureExposure to high-growth clientsOpportunities for professional growth and development