Medical Virtual Assistant - Virtual Assistant

This is a remote position. Virtual Rockstar is seeking a dedicated Medical Virtual Assistant to support a leading orthopedic clinic that provides world-class care to both local residents and visitors in Wyoming. This is a full-time, long-term remote position ideal for someone with experience in patient scheduling, phone support, and healthcare communication. If you're organized, friendly, and passionate about supporting patient-centered care — this is your opportunity to join a collaborative and mission-driven team. About the PracticeThis orthopedic clinic is known for delivering exceptional care with compassion, excellence, and efficiency.

As part of their ongoing growth, the team is expanding its virtual support system and looking for a new VA to help manage patient scheduling and communication. You'll be joining a practice that already successfully integrates virtual assistants — you'll work alongside two other experienced VAs and collaborate closely with the in-person front desk staff to ensure every patient receives top-tier service.

Why Join This Team? Join a respected orthopedic practice committed to excellence and compassionate care Be part of a supportive team with clearly defined roles and strong virtual integration Help improve patient access and experience while working remotely Long-term opportunity with a clinic that values your contributions If you’re ready to support a high-caliber healthcare team and deliver exceptional service from anywhere — apply today and become a Virtual Rockstar. Help patients get the care they need while being part of a mission that makes a difference. ResponsibilitiesAs a key part of the virtual support team, you will:

Answer incoming phone calls from patients and assist with appointment scheduling Manage the daily appointment calendar and coordinate with the clinical team Respond to patient inquiries via phone and email with professionalism and empathy Maintain accurate patient records using ModMed (EHR) and Outlook Ensure patient privacy, proper documentation, and adherence to scheduling protocols Provide clear, friendly, and proactive communication throughout the patient journey Future responsibilities may also include:

Contacting patients prior to appointments to gather insurance details and ensure all information is ready for check-in Tools You’ll Use ModMed (EHR) Outlook Internal phone and scheduling systems Requirements Experience in patient-facing roles, especially in medical scheduling or front desk settings Familiarity with electronic health records (EHRs) and healthcare workflows Clear and professional communication skills (verbal and written) Dependable and organized with a high attention to detail Team-oriented and able to integrate with both virtual and in-person team members Full-time availability during Mountain Time business hours Benefits Competitive salary commensurate with experience. Opportunities for professional development and growth.

Work in a dynamic and supportive team environment. Make a meaningful impact by helping to build and strengthen families in the Philippines.