Virtual Testing Assistant - Part Time

Company DescriptionAt Bluecrest, we’re more than a health assessment provider - we’re the health intelligence company. Since our founding in 2012, we’ve been on a mission to make high-quality, affordable health monitoring accessible to everyone across the UK and Ireland. Serving both individual customers and businesses, we empower people to take control of their wellbeing through early detection and long-term health insights.Our purpose is simple yet powerful: to give everyone confidence in their health. By 2028, our vision is to be the UK’s leading health intelligence company, delivering vital health insights to over a million people every single day.We’re proud to help people live healthier for longer, and we do it by making personal health monitoring easy, affordable, and impactful.Join us in shaping the future of health intelligence, where your work makes a real difference, every day. PositionVirtual Testing Assistant – Part TimeWorthing, West Sussex – HybridPart Time - 26 hours per week - Permanent/strong>17,670.64Please note: this role is known internally as "Customer at Home Health Coach".Join Amy, Chelsie, Leah and Rachel, under the guidance of our Team Leaders; Xanthia and Finn, and Customer Manager; Martin, and become an essential part of our Customer Team here at Bluecrest. Your contributions will play a key role in championing Health Intelligence and providing exceptional customer service to our customers and clients via video calls.Externally, they are a hard-working team that manages customer appointments and scheduling whilst ensuring our customer experience exceeds expectations. Internally, they are a supportive group that value teamwork, individuality, and strong communication.We’re looking for a team player with a drive to exceed KPI’s and provide excellent service whilst adding your own unique benefit to the team. So, if you’re ready to make a meaningful impact and be a part of our customers journey towards health intelligence, then we’re ready for you!Please note: Full training will be provided for this role.What can we offer you in return? *Balance & SupportAnnual Leave - Starting with 23 days, increasing to 25 after one year, and rising by one day each year up to 28 days (this will be pro rata for part time hours).Company Sick Pay Scheme.Enhanced Family Leave.Learning & DevelopmentApprenticeship Schemes.Career Development Opportunities.Bluecrest Academy for Aspiring Managers.Leadership Development Programme.24/7 Learning Library – accessible for everyone!Financial & LifestyleSalary exchange pension.Employee Charity Sponsorship Scheme.Retail and Leisure Discounts.Home Office Allowance.Sophos @Home Protection.Employee Assistance Programme.Health & WellbeingDiscounted Gym Membership.Cycle to Work Scheme.Four Free Health Assessments per year for yourself, family or friends.50% Off Additional Health Tests.Life Insurance.After qualifying period & subject to terms and conditions and/or eligibility.A typical day is this role will be..You’ll be responsible for sending out the virtual meeting invites for your appointments booked for the day (this can be anything up to 15 per day). During each meeting you will be explaining the purpose of the capillary blood collection procedure and carrying out video call-based appointments with our partners and customers to gather biometric data and assist them in obtaining blood samples.For each virtual meeting, you will ensure you are on time, in uniform, and that all various administrative duties are done; this can include confirmation of identity, marking appointments as attended or unattended, ensuring the clients paperwork is fully completed for their blood samples to be sent, booking re-screens, and entering client data into our systems correctly and performing upgrades where required. You will also be responsible for performing aftercare calls with the customers to discuss the results of their tests.The HoursPart timePermanent26 hours per week.Hybrid – 1 days per week in the Worthing Office.Hours of working will be Tuesday - 8am-5pm, Thursday - 8am-6pm and Friday 8am-5.30pmRequirementsWhat we would like to see from you..Confidence to work with members of the public to carry out appointments on screen, and coach people virtually to draw capillary blood samples.Able to demonstrate Office 365 experience, and all Microsoft Office tools.Excellent oral and written communication skills.Strong organisational and prioritisation skills.The ability to work well in a team environment.A professional manner when on telephone and video calls.Must have suitable location at home to work, as well as relevant technological set up (Wifi).Personal integrity and pride in work.Ability to work to tight deadlines.Willingness to travel to Head Office (West Sussex) for any training needs or requirements.An Interest in health care/fitness is desirable, but not essential.Experience in home working is desirable, but not essential.Previous call centre experience would also be an added benefit, but is not essential.Other informationEveryone is WelcomeWe are committed to fostering an environment where everyone is treated with dignity and equality, regardless of background, identity, or circumstance.Our employment practices are firmly rooted in the principles of diversity, equity, and inclusion and all employment decisions are based on merit, role requirements and the evolving needs of our organisation. We believe that a diverse workforce brings fresh perspectives, drives innovation, and strengthens our ability to serve our community with compassion and excellence.Our mission is to build inclusive, collaborative teams where every individual feels valued, supported, and empowered to thrive. We celebrate individuality and encourage every team member to bring their whole self to work — because when people feel they truly belong, they do their best work.This commitment is not just part of our policy — it’s part of our purpose. It reflects who we are, how we lead, and how we grow together.Other InfoPlease note that this role is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001. As such, all convictions, cautions, and bind-overs—including those considered ‘spent’—must be disclosed as part of the application process.We kindly ask recruitment agencies not to contact us regarding this vacancy. We are committed to managing our recruitment directly and appreciate your understanding.Any personal information you provide will be handled in accordance with our company’s Privacy Policy, ensuring your data is treated with care and respect.Please be aware that we are currently unable to offer visa sponsorship for this position