Social Community Manager

About The RoleWe are seeking a passionate and creative Social Community Manager to build, grow, and nurture online communities around Visional Pop's character IP brands. This role will serve as the voice of our characters and the bridge between our beloved brands and their global fanbase, fostering authentic connections and driving engagement across all digital platforms.

Key ResponsibilitiesCommunity Building & EngagementBuild and grow vibrant online communities across social media platforms, forums, and digital channelsFoster a positive and inclusive community environment that encourages active participation and interactionDevelop and implement community engagement strategies aligned with Visional Pop's character brand objectivesIdentify and cultivate relationships with key community members, influencers, and brand advocatesContent CurationCurate, and manage engaging content including posts, videos, stories, and interactive media for character brandsDevelop content calendars that align with character storylines, product launches, and seasonal campaignsWrite compelling copy that captures each character's unique voice and personalityCollaborate with creative partners to ensure content consistency across all brand touchpointsSocial Media ManagementManage daily operations of social media accounts across multiple platforms (Instagram, TikTok, Twitter, YouTube, Discord)Monitor community platforms for discussions, trends, and fan-generated contentRespond to comments, questions, and feedback in a timely and authentic mannerModerate discussions and enforce community guidelines to maintain a safe environmentAnalytics & ReportingTrack and analyze community engagement metrics including growth, activity levels, and sentimentMonitor brand presence and conduct sentiment analysis of fan feedbackProvide data-driven insights and recommendations to marketing and product teamsGenerate regular reports on community performance and campaign effectivenessEvent & Campaign ManagementOrganize and host virtual events, live streams, Q&As, and community meetupsPlan and execute social media campaigns around character launches and partnershipsCoordinate fan contests, challenges, and user-generated content initiativesAttend industry events and conventions to represent Visional Pop's character brandsRequired QualificationsBachelor's degree in Marketing, Communications, Media Studies, or related field3+ years of experience in social media management or community engagementProven track record of growing and managing online communities, preferably in entertainment or character-based brandsExceptional written and verbal communication skills with ability to adapt voice for different charactersProficiency in social media management tools, analytics platforms, and content creation softwareStrong understanding of pop culture trends, anime, gaming, and character fandomsPreferred QualificationsExperience in entertainment, gaming, anime, or character IP industriesKnowledge of Discord or fun related community managementExperience with influencer partnerships and creator collaborationsEssential SkillsCommunity Building:

Proven ability to foster authentic relationships and build loyal brand advocatesAnalytical Thinking: Strong analytical skills to interpret data and optimize community strategiesMultitasking: Excellent project management skills to handle multiple character brands simultaneouslyCultural Sensitivity: Understanding of global fan cultures and community dynamicsCrisis Management: Ability to handle negative feedback and community issues professionallyWhat We OfferCreative and collaborative work environmentProfessional development opportunities and industry conference attendanceFlexible work arrangements and growth opportunitiesLocation & Work StyleBased in Los Angeles area with hybrid work optionsOccasional travel for industry events and partner meetingsCollaborative team environment with international colleagues