Customer Support Executive

Your RoleCustomer Support: Respond to customer queries promptly and engage with them using social media channels; collaborate across departments and technical team to address customers issues and complaintsSocial Media Monitoring: Monitor customer complaints on social media and provide assistance as neededFeedback Sharing: Share relevant customer feedback to contribute to the improvement of our offeringsMulti-channel Management: Manage customer conversations across social media and all support channels. 5. 6. 7. 8. Ensure Seamless Customer Experience: Drive a positive and seamless customer experience to enhance brand sentimentProduct Knowledge Mastery: Develop an in-depth understanding of our offerings to provide informative support and personalized recommendations to customersCollaborative Improvement:

Collaborate with customer-success and product teams to contribute to ongoing initiatives aimed at enhancing services and customer satisfactionRecord Management: Maintain accurate records of customer interactions, documenting steps taken to efficiently resolve issues To Succeed in this RoleBSc in Business management, IT, or relevant diploma from a reputable university. 2-5 years’ experience in customers-facing roles with a proven track record of delighting customers and exceeding their expectations in a similar customer service/care role. Familiarity with digital native industry is considered a plus. Excellent writing and editing skills in Arabic and English.

Experience using customer service software and remote support tools. Excellent communication and problem-solving skills. Strong multi-tasking abilities. Proficiency in using social media channels as a customer support channel; deep knowledge of social media trends, hashtags. Collaborate efficiently with cross-functional teams, particularly the Marketing team.