Voice Engineer

Spektrum have a wide range of exciting opportunities in several global locations.We are always looking to add great new talent to our team and look forward to hearing from you.Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.Who We Are SupportingThe NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.The NCIA provides a wide range of services, including:Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.The program Assistance and Advisory Service (AAS)The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.Role ID – C004264Role Duties And ResponsibilitiesIncident ManagementProvide prompt, professional, and effective resolution of technical issues (including incidents) escalated from Level 2 and (in some cases) Level 3 support and end users on all security domains for all encompassed Area of Responsibility (AOR) of the Service;Liaise with other teams in troubleshooting technical issues at various levels (network, backend, frontend, firewalls)Perform root cause analysis in order to reduce repeating/recurring technical issuesRequest FulfillmentImplement approved service requests and change requests (e.g. creation of new resources/configuration items, alteration of existing resources/configuration items).MaintenanceImplement security measures (patches, updates, etc..) on the systems manually with no to minimal downtime.Perform all administration and maintenance tasks required at the backend and frontend as a Subject Matter Expert to ensure the availability, continuity and optimum performance.Bring the backend systems (and if software exists also frontend devices) to the latest software version released by the vendor and approved by NATO authoritiesOn-Call DutiesCertain periods of the contract period, to be decided by the unit manager, be ready and available after workhours during the week and the whole day during the weekend to be ready to provide support and resolve technical issues on all security domains for all encompassed Area of Responsibility.Continual Service ImprovementImprove backend and frontend maintenance activities;monitoring tools and implementation of security measures resulting in minimal to no service interruption.Continuously improve the quality and efficiency of IT services by monitoring and maintaining healthy backend and frontend environment thus reducing the need for support.Identify and provide opportunities for continuous service improvements.Essential Skills And ExperienceBackfill for a Video / VTC engineer with at least 5 years experience in CISCO technologies and HP Poly Video teleconference systemsWorking LocationMons, BelgiumWorking PolicyOn-SiteCan work occasionally from home- to be agreed and approved by manager before.TravelOccasional travel, around once a month, in Belgium to other NATO sites including Braine L'Alleud and NHQ in BrusselsSecurity ClearanceValid National or NATO Secret personal security clearanceWe never know what new opportunities might be just over the horizon. If this opportunity isn't for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.