VP, Customer Service Division

Job ID: 5782Location:Alpharetta, GA, US, 30005-3900We are looking for a Customer Service Division Vice President to join our team at Innomotics. The Industry-Leader of Motors and Drives Innomotics is an industry-leading supplier of motors and large drive systems. With a trusted legacy of more than 150 years of engineering expertise, our products power all the world’s most essential industries. Today, we are bringing the #EnergyTransition to life with a portfolio that enables our customers to boost energy efficiency, reduce greenhouse gases, and minimize the carbon footprints of plants.Our Most Powerful Engine: Our People We are a team of more than 15,000 dedicated experts, doers, and innovators. For us, engineering the future means keeping businesses in motion. As a global player operating with the spirit and speed of a mid-sized champion, the future holds unlimited opportunities for us. If you share our bold mindset to be best-in-class, we want you IN.Your Future Role We are seeking a results-driven Vice President of Customer Service to lead and scale our service business in North America with full responsibility for P&L management, revenue growth, and sales expansion. This executive will be accountable for developing and executing strategies that drive top-line growth, improve profitability, and strengthen customer relationships. The ideal candidate combines a strong commercial mindset with operational discipline, with proven success in building high-performing service teams and developing talent that deliver both revenue and client satisfaction.This position will be based in Alpharetta, GA with oversight of the US and Canada.This position will be based in Alpharetta, GA with oversight of the US and Canada. For the right candidate, we are open to relocation.Travel expectation: 50%+ Strategic and Financial Leadership:Own the P&L for North America Customer Service Division and aftermarket operations (including spare parts, extended warranties, repairs, digital services, service contracts, and field services).Develop and execute a growth strategy for service revenue and margin improvement.Prepare and manage budgets, forecasts, and financial reporting for the service division. Customer Service & Aftermarket Excellence:Lead end-to-end customer service sales and operations including customer call centers, technical support, service delivery, repairs and field service teams.Ensure timely response and resolution of customer issues, warranty claims, and service escalation calls.Build scalable processes across all functions to improve service levels, reduce downtime, and enhance customer satisfaction. Operational Performance:Implement systems and KPIs to monitor service delivery (time to quote, mean time to repair, parts availability, NPS).Drive continuous improvement and lean methodologies to increase efficiency and reduce costs. Leadership & Team Development:Build, lead, and mentor a cross-functional service organization including service delivery, portfolio management and business excellenceFoster a strong service culture of safety, accountability, and customer-centricity.Ensure compliance with all regulatory, quality, and safety standards. Cross-functional and Customer Engagement:Partner with Sales, Product Management, R&D and Manufacturing to ensure seamless customer experience post-sale.Act as the voice of the customer internally, driving feedback into product and process improvements.Maintain strategic relationships with key customers and support service-level agreements Your Profile QualificationsBachelor’s degree in engineering, Operations, Business, or related field (MBA preferred)15+ years of progressive experience in service leadership within the manufacturing or industrial sectorSenior Executive with 10+ years in Service ManagementExperience in Service Portfolio Management and/or Service Delivery Management Proven track record of exceeding targets- managing a P&L, including both revenue generation and cost controlExperience in sustained scaling of aftermarket servicesStrong understanding of ERP, CRM, and service management systems (SAP)Exceptional leadership, communication, analytical, influencing and change management skillsExperience in an international Industrial Business EnvironmentPreferredMBA degreeOil & Gas or Minerals & Mining backgroundDigitalization experience is Experience in High & Medium Voltage Products What’s IN It For You (Our Benefits)Competitive compensation based on qualificationsMedical, dental, prescription and vision coverage, first day of employmentMatching 401(k) (immediate employer match)Competitive paid time off plan, paid holidays, and floating holidaysCareer development opportunitiesEducation and tuition reimbursement programs availableFlexibility to work remotely a few days a weekPaid parental leaveReady to power the future with us? Join Innomotics and start making a difference now. #TeamInnomotics #JoinReliableMotion Innomotics is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.Jobs at Innomotics: Find out more about jobs & careers at Innomotics.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here.Pay Transparency Non-Discrimination ProvisionInnomotics follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, Click here.