Windows Support

DataCenter TechnicianLocation: Gothenburg, SwedenTP ContractOnsite roleNo Language RequiredOnly English speaker required with Driver License 'B' is MUST for Manual gear. Job DescriptionPosition Specific Accountability: Execute the hardware break-fix process to restore operation's for applications to normal working state. Hands and Feet support for all the IT Hardware install in the Data Center as per the activities listed below but not to limit these only: Key Skills and Responsibilities: Hardware Maintenance: Install, replace, and decommission hardware components such as servers, switches, and storage devices. Troubleshooting: Perform diagnostics and basic troubleshooting for equipment malfunctions or connectivity issues. Cabling:

Manage the installation and organization of network and power cables, ensuring optimal cable management practices are followed. Equipment Relocation: Physically move and reconfigure equipment as necessary within the data center to accommodate new setups or changes in infrastructure. Inventory Management: Keep an accurate inventory of equipment and spare parts; ensure that all assets are properly labeled and documented. Incident Response: Respond to and resolve hardware-related incidents and service requests in a timely manner. Documentation: Maintain detailed and accurate records of all actions performed, including updates to system logs and maintenance databases. Compliance:

Adhere to company policies, procedures, and safety standards to ensure a secure and compliant operating environment. Technical Proficiency: Good understanding of data center hardware components, including servers, network devices, and storage systems. Physical Stamina: Capacity to lift and move heavy equipment i. e 30 kg, work in confined spaces, and remain on foot for extended periods. In-depth knowledge or hardware and cabling specifications use with in Data Center. Move Hardware and Equipment into the server rooms, into the new locations to facilitate hot-aisle/cold-aisle orientation. Rack and un rack servers, network, storage devices.

Install the network cabling (Copper/Fiber), terminates and connect as per requirement. Staging the new servers (Windows and Unix/Linux servers) and preparing for datacenter installation. Configure the server ILO/IDRAC, RSA port, and basic configurations of storage and network devices (in case require). Configure Network card on servers in case network configuration lost. Replace or Upgrade the hardware Like, Memory, CPU, Power supply and finding the compatible hardware form spare available on site. Install the new racks into the data center and removes the unused racks from DC, when needed. Install the power PDU's and server power connections.

Install the wiring for new or existing servers, network, and storage devices. Hard reboot shut down/restore power to the Hardware install in data center. Configuration of Blade chassis and server, as required. Upgrade the firmware of servers, blade chassis as per OEM recommendation or best practice. Escort vendors, engineers, and visitors to the data center. Receive and manage the data center hardware (servers/network and storage) deliveries and update the asset register. Perform the physical audit as and when needed or ask for data center IT assets and ensure to get theseupdated in relevant assets registers, i. e.

server now, inventories. Support media (tape) handling operations, including loading and unloading into systems and libraries,inventory the tape transfer the tape to remote location and coordination support teams. Unwrap/unbox Hardware and dispose of waste material. Notify to the Facility and Support/ platform team if data center equipment (IT, Facility) are in an alarm state. Able to work in different shifts to support the 24x7x365 DC operation including On-call and weekends. Driver License 'B' is MUST for Manual gear Cars, a resource needs to drive in between the Data Centers. Additional Skills requires:

- Follow the define Change and Incidents as per defined process. Good team sprit and collaboration with different support teams and customers. Communicate operational problems and issues with key stake holders through available channels. Record, track, and document execution of problem-solving process, including all successful and unsuccessful decisions made, actions taken, through final resolution. Evaluate and document resolutions and analyze the problem trends to prevent the repeated problems. Documentation maintenance and preparation of Standard operation Procedure / Run book. Vendor / OEM / SME coordination. Ensure operations as per ITIL compliance model. Cross train and / or provide guidance to less experience members.

Measure and report service level performance (SLA). Participate in internal / external Data Center audits. Flexible for supporting and report at site anytime during the emergency situations. Team Collaboration: Ability to work collaboratively within a team, providing support and assistance as needed. Work EnvironmentThe Hand and Feet Support Technician will work in a data center environment, which may involve exposure to high noise levels and cold temperatures due to air conditioning systems. The role requires adherence to strict safety protocols and the ability to work under pressure to meet operational demands.