Waiter/Waitress - Raffles Club Lounge

Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSOpened in 2021 on the western crescent of Palm Jumeirah, the world’s largest man-made island and archipelago, this palatial beach resort, featuring 353 spacious rooms, suites and villas, is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, and signature and private restaurants complemented by exquisite banqueting and conference spaces.More than a destination, Raffles The Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field. Here, talent is not only recognized, it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy within the brand.Job DescriptionProviding personalized assistance to Raffles Club guests included but not limited to: the setting up and breakdown of all food and beverage presentations (breakfast, afternoon tea, bar service and canapés).Controlling inventory needed for Raffles Club pantryIdentifying guest preference acting on them to ensure a service experience is created and communicate to team.The polishing of silver and glassware.Effective organization of Raffles Club pantry to ensure efficiency and cleanlinessCreate strong relationships with departments that support Raffles Club primarily the culinary department.Attention to detail in ensuring the lounge is well maintained at all times and that the ambiance changes in the lounge between the food and beverage presentations.Consistently offer professional, friendly and engaging serviceHave full knowledge of beverage lists and promotions as well as of all menu items, garnishes, contents and preparation methodsFollow all safety and sanitation policies when handling food and beverage.Provide long staying guests / Special attention guests / occasion celebrating guests with greater importance and take good care of them.Ensures all communication is carried clearly amongst the teamAttends daily briefing and notes all information about the guests and functions in the hotelCreates an environment which is congenial and ensures all team members are treated equally and with respect.Fully aware of Raffles standards.Fully understands the difference of guest levels (VIP)Fully understands the difference of room categories.Performs related duties and special projects assigned.Respects guest privacy and does not discuss any private information with other colleagues.Takes initiative and provides all guests with pro active and personalized serviceOccupational Health And Safety ResponsibilitiesDemonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the sameBe aware of duty of care and adhere to occupational, health and safety legislation, policies and proceduresBe familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensiblyInitiate action to correct a hazardous situation and notify supervisors of potential dangersLog security incidents and accidents in accordance with hotel requirements PERSONAL ATTRIBUTESGood English language verbal and written communication skills Good level of engagement with guestsAbility to work cohesively with co-workers and managers as part of a teamAbility to be attentive to guest needs, remaining calm and courteous at all timesAbility to promote positive relations with hotel guests and patronsAbility to exercise good judgment with difficult guestsUnderstanding and ability to work in a multi-cultural environmentQualificationsDegree from School for Tourism & Hotel ManagementExperienceMinimum two year’s experience as a waiter/waitress.