Waiter/Waitress

Job Summary:We are looking for a friendly, attentive, and customer-focused Waiter/Waitress to join our team. The ideal candidate will ensure a high-quality dining experience for every guest by providing exceptional service, maintaining cleanliness, and upholding brand standards.Key Responsibilities:Greet guests warmly and assist them in finding a suitable table.Present menus, explain daily specials, and provide recommendations when requested.Take accurate food and beverage orders and input them into the POS system.Serve food and drinks promptly and according to service standards.Check in with guests during their meal to ensure satisfaction.Handle guest complaints or requests professionally and promptly, escalating to the supervisor when necessary.Process payments accurately and issue receipts.Maintain cleanliness and organization of tables, service stations, and dining areas.Assist in setting up and clearing tables before and after service.Follow all health, safety, and hygiene standards.Work collaboratively with kitchen and bar teams to ensure smooth service.Support other team members during busy periods as needed.Requirements:Previous experience as a Waiter/Waitress or in a customer-facing hospitality role preferred.Strong communication and interpersonal skills.Excellent customer service attitude with a professional and friendly demeanor.Ability to work in a fast-paced environment.Good time management and attention to detail.Flexibility to work shifts, weekends, and holidays as required.Basic knowledge of POS systems is an advantage.BenefitsExtensive learning opportunities with hard and soft skill training to help you improve and challenge yourself.Be involved in customized trainings.Have the chance to work in an international, diverse, and inclusive environment.Become part of one of the most caring communities out there.The famous team activities and social events bursting with fun.Annual leave as per the company policy.Medical Insurance covering all necessary services.Yearly get-together for our Frontliner Champions.Recruitment Process and TimelineApplication Review: Submit your application, and our talent attraction team will review your profile.Pre-Screening: If your profile matches our requirements, you will receive a call from our talent team to discuss about the opportunity.Interview Process: If shortlisted, you will meet with our hiring/ operations managers and may need to attend one more round, which could include a trial at our kitchen or dine-in location.Offer Discussion: Upon successful completion of the interview & trial rounds, our recruiter will contact you to discuss the offer, post which, an offer letter will be released via email.So, what does it really mean to work at Kitopi?We are constantly striving to make Kitopi the best place to work, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.Kitopi is an equal-opportunity employer. While we currently operate in multiple countries, we are over 70 different nationalities of talented Kitopians. Whether you are a seasoned professional, a recent graduate, or someone looking to return to the workforce after a break, we encourage you to apply. We celebrate rich diverse backgrounds, lifestyles, and cultures and have a 0-tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company that we are all proud to work for.Customer-obsessed and tech-enabled, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite and create joy.