Walk-In Drive - Customer Support - 0 to 4 years exp - International Voice process - Indore

🚀 Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support! 🗓️Walk-In Dates: 14th & 15th November 2025📍Interview Location: Indore Job Locations: Pune, Bangalore⏰Time: 10:00 AM to 1:00 PM🏢 Venue: Infosys Limited SEZ, Scheme No. 151 & 169B, Village Bada Bangarda and Tigariya Badshah, Super Corridor, Tehsil Hatod, Indore, Madhya Pradesh – 453112.🔔Mode: 100% Work from Office (WFO)Role Overview:As a Customer Service Advocate, you will be the frontline representative for consumer concern/query. Your primary responsibility is to assist customers with non-technical issues related to customer query related to orders, billing, banking , and services. You’ll provide timely and effective solutions, ensuring a positive customer experience.Basic minimum requirement::• Should be flexible to work in Night shifts (US Shift) and flexible to work for 24/7 work environment• Work from office mandatory• Exposure to US contact center preferable1. Customer Interaction:-Troubleshooting: Diagnose and resolve non-technical issues reported by customers via phone, chat, or email.-Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation.• Effective Communication: Clearly explain technical concepts to non-technical users. Key responsibilities::• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool• Walk customers/ Provide navigational support on self service portal• Place outbound calls to customers when required in line with Client / Company guidelines• Work productively whilst maintaining exceptional call/data quality standards in line with targets• Contribute to the team through open and regular communication with peers / supervisors• Adhere to all company or departmental policies and procedures (personnel and operational)• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process• Maintain regular and punctual attendance in line with company policies and procedures• Minimize customer complaints and escalations by providing exceptional service and call control📝 Mandatory Documents to CarryUpdated printout of your resumeAny 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)All original academic documents for verification:▸ 10th & 12th Marksheets▸ Graduation (All Semesters, CMM, Provisional & Degree Certificate)⚠️ Laptops & cameras are not permitted due to security restrictions.Government ID is mandatory for entry into the campus.📌 How to Attend the Walk-InCarry a copy of this email/invitationRegister your application in advancehttps://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-223472Walk into Infosys Limited SEZ, Scheme No. 151 & 169B, Village Bada Bangarda and Tigariya Badshah, Super Corridor, Tehsil Hatod, Indore, Madhya Pradesh – 453112 on 14th & 15th November 2025 between 10:00 AM 1:00 PM🌟 Why Infosys BPM?💼 Work with a global brand📚 Extensive training & upskilling programs🚀 Fast-track career growth in tech support or customer success🌏 Dynamic, inclusive, and team-oriented cultureCome build your career with Infosys BPM. Lets grow, together. We cant wait to meet you!Warm Regards,Talent Acquisition Team📩Infosys BPM Ltd.💼Human Resources | INFY HR🌐www.infosysbpm.com