Ward Administrator

YOU MAKE US MOREJoin Moorfields Eye Hospital NHS Foundation TrustAt Moorfields, people’s sight matters—and so do the people who make it possible.For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.And we’re just getting started.Construction is well underway on our groundbreaking new centre in Camden, a joint initiative between Moorfields Eye Hospital, UCL Institute of Ophthalmology and Moorfields Eye Charity This modern, flexible facility will bring together eye care, research, and education under one roof—enabling transformative innovation and collaboration like never before.Could you be part of this future? Make us more.Job OverviewTo provide an effective and professional meet and greet service to Moorfields patients attending Duke Elder WardCollect relevant administrative details required for patients’ admissions and enter this information into PASTo ensure all patients are met, greeted, attended, booked and managed on the appropriate IT systemsTo ensure telephone enquiries to the ward are answered and dealt with promptly and efficientlyMain duties of the job To admit and discharge patients on the system To ensure accurate collection and input of patient details on PAS / OpenEyes To ensure systems are in place to deal with short notice admissions and the smooth flow of patients, maximising availability To ensure that every patient has a pre-assessment and postoperative appointment. Be responsible for booking pre-assessment and postoperative appointments Liaise closely with the surgeons, their teams and the lead nurses to ensure that the post – operative appointments are booked appropriately Where a patient requires transport or an interpreter ensure that arrangements are made for these to be booked Communicate with patients over the telephone including dealing with anxious patients and patients with cultural or language differences Any telephone and face-to-face enquiries will be dealt with efficiently and with understanding and action taken as appropriate Able to communicate well with patients and their relatives, as well as a wide range of multi-professional staff, internal and external to the Trust A versatile approach is essential, along with the ability to cope with a number of different tasks simultaneously To ensure National and Trust performance targets are met with regards to all inpatient servicesWorking for our organisationWhat’s in it for You?At Moorfields, we invest in you—your growth, your wellbeing, your future.You’ll Join a Flexible, Supportive Organisation Offering Competitive salary (including high-cost area supplement) Membership of the NHS Pension Scheme 24/7 independent counselling support Career-long learning and development opportunities Excellent transport connections Access to NHS and Blue Light discount schemes Free Pilates classes Full support and training to develop your skillsAnd so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.Detailed Job Description And Main ResponsibilitiesPlease note that we reserve the right to close this vacancy early should we receive a sufficient number of strong applicationsRequiredThe post holder will be a member of the Elective Care Administration team reporting to the Elective Care Manager. You will be required to work closely with:Elective Care Administration TeamConsultant surgeons and their teamsLead nursesPre-assessment staffTheatresMedical secretariesClinical coding departmentIT departmentMedical RecordsOther ward administrators across the division/trustAny other external agenciesOther operational management colleaguesTo ensure National and Trust performance targets are met with regards to all inpatient services.To ensure systems are in place to deal with short notice admissions and the smooth flow of patients, maximising availability.Ensure that pre op and pre-assessment notes are collated and prepared at least two weeks in advance matching capacity to available resources through liaison with nursing and clinical staff, including extra sessions as required.Liaise closely with the surgeons, their teams and the lead nurses to ensure that the post – operative appointments are booked appropriately.Dates should always be offered within the patient’s 18 week breach date. Where this is not possible escalate appropriately.Where a patient requires transport or an interpreter ensure that arrangements are made for these to be booked.Exchange information with patients and staff on the admission, transfer and discharge of patients both verbally and in written formatCommunicate with patients over the telephone including dealing with anxious patients and patients with cultural or language differences.The post holder will provide and receive routine information to inform work colleagues, staff from other departments and external contacts. Information will frequently be of a sensitive nature and confidentiality must be ensured at all times.Able to communicate well with patients and their relatives, as well as a wide range of multi-professional staff, internal and external to the Trust. A versatile approach is essential, along with the ability to cope with a number of different tasks simultaneously.Provide on the job training and support to other ward administrators across the division and/or trsu as required.Liaise with GPs and NHS Tracing Service to validate patients’ details.Work with other departments to obtain patient movement information and ward status.Service developmentAs part of the on-going development of the role to think of ways of improving service and also identifying ways of streamlining any daily processes. To make recommendations and actively implement these where service improvements would result.WORKING PATTERN37.5 hours per week between 07.30-15.30 or 09:00 - 17:00pm on a rota based systemYou may be included in a rota system to cover extended hours when requiredPerson specificationeducationEssential criteria5 GCSE or equivalent PASSSkillsEssential criteriaIT LiterateExperienceEssential criteriaCustomer service, NHS experienceDue to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at moorfields.recruitment@nhs.net.https://www.moorfields.nhs.uk/work-for-usEmployer certification / accreditation badgesApplicant requirementsThe postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.Documents to downloadWard Administrator (PDF, 280.1KB)Staff Benefits (PDF, 865.7KB)MEH Privacy Notice (PDF, 138.0KB)Apply online nowFurther details / informal visits contactName Naeela Butt Job title Elective Care Manager Email address naeelabutt@nhs.net Telephone number 07711767505