Ward Administrator (Ward 4A)

Play a Vital Role in the Patient Experience at PA Hospital Join the Urology Transplant Administration team at Princess Alexandra Hospital as a Ward Administrator. In this permanent part-time role (PM shifts Mon–Fri, 3:30 pm – 7:30 pm), you’ll be the first point of contact for patients, families and staff, keeping ward operations running smoothly and ensuring an exceptional level of administrative and customer service support.Your New RoleAs the Ward Administrator (Ward 4A), you will play a vital role in supporting patient care and ward operations within the Urology Transplant Unit. You'll provide professional front-of-house, administrative and clerical assistance to ensure the ward functions efficiently and delivers a positive experience for all patients and visitors.You WillProvide high-quality reception and customer-service support to patients, families and staff.Coordinate admissions, discharges and transfers, ensuring all records are accurate and up to date.Process Patient Election Forms (PEFs) and verify patient information for billing and admission accuracy.Assist with patient flow by liaising with multidisciplinary teams and arranging transport and appointments.Manage incoming calls, emails and enquiries, ensuring prompt and courteous responses.Support the Nurse Unit Manager and wider team through effective communication and administrative coordination.Uphold Metro South Health values and contribute to a safe, inclusive and patient-centred workplace. About you: We are seeking a motivated and organised individual who excels in customer service, communication and multitasking in a dynamic hospital environment.You Will DemonstrateExperience in administrative, reception or ward-based support roles (healthcare preferred).Strong interpersonal and communication skills with a professional, compassionate manner.Excellent time-management and prioritisation skills in a busy, fast-paced environment.Accuracy and attention to detail in data entry, documentation and record keeping.Proficiency in Microsoft Office applications (Word and Excel) and the ability to learn Queensland Health systems.Commitment to teamwork, flexibility and the Metro South Health values of Integrity, Compassion, Accountability, Respect, Engagement and Excellence.Check out our quick tips and application essentials!What We Can Offer YouWe are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your roleYou'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs. About us: The Princess Alexandra Hospital (PAH) is a tertiary health care centre providing care in most major adult specialties. We provide world class health care to Brisbane City's southern suburbs across emergency, medical, mental health and surgical services, including liver and kidney transplant.We are nationally recognised for our expertise in trauma management and organ transplants and are one of Australia's leading academic and research health centres. The PAH as a major medical research precinct hosts Australia's most advanced medical research facility, the Translational Research Institute (TRI) as well as a new Clinical Research Facility for the discoveries made at TRI to be trialed in a safe clinical environment.We're expanding our hospital to make sure everyone gets the care they need. We're adding more beds, modernising our buildings, and improving our spaces to treat kidney and cancer patients with all new services and facilities planned to open by 2027.INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCEOur values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.We are better together .Occupational group Administration