Monday, October 27, 2025

Job Description

Title: Onsite Hardware Support & Inventory Technician (4-Hour SLA )Location: Mount Isa CityOverview:We are seeking reliable and hands-on field technicians based in Mount Isa City, Queensland to support a 4-hour SLA project. The primary responsibility is to store client-dispatched hardware parts, maintain basic inventory, and deliver/replace parts on-site when support tickets arise.Key Responsibilities:Receive and securely store hardware parts and IT equipment (provided by the client).Maintain inventory records and ensure all items are easily retrievable.Upon ticket notification, transport the required parts to the client site within SLA timeframes.Coordinate with remote IT support teams to ensure successful resolution.Ensure camera or IT equipment storage is safe and compliant with client standards.Provide status updates, photo verification, and completion reports after each dispatch.Requirements:Must have access to a local warehouse, garage, or secure storage area suitable for holding IT parts.Valid driver’s license and vehicle (to transport parts to the client site).Basic understanding of IT hardware, cabling, or camera setup preferred.Ability to respond quickly and reach sites within 4 hours of ticket assignment.Good communication and reporting skills.

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