Warehouse Operation team leader

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.DHL Global Forwarding – Algeria has an opening for a Warehouse Operation team leader where you will Manage Operations on the warehouses on a day-to-day basis to deliver customized solution, improvements in service and cost performance. And ensure the operations at the warehouses are completed on time, within budget and to specified quality criteriaIn this Warehouse Operation team leader position You will handleCustomerExternal CustomersInbound and outbound control for all inventory on hand.Deliver on time and within cost upon agreed tolerances.Continually seek opportunities to increase customer satisfaction and deepen client relationships.InternalIWS DepartmentEstablish and update plans with actuals and forecasts.Constant improvement and optimization of production means.StakeholderExternalReports to respective stakeholders.Escalate decisions and unresolved issues.Definition, implementation, and enforcement of service in cooperation with product management in Head Office.InternalConstant improvement and optimization of service provided to clients.Coordination of the financial and operational situation locally and internationally.ProcessSales SupportResponsible for all sales development within the division.Establish guidelines applicable to the contract.Analyze market developments.Administration SupportAnalyze costs and cost structure of the product at the country level and derive improvement measures.Manage all procedures and processes for the warehouse to ensure maximum quality in business.Manage manpower and supervisors.Supervise ongoing activities for the warehouse.Assist in accounts receivable collection.Target new customers to join the business.Manage all major accounts and supervise existing and targeted accounts.Generate reports for higher management.Define and analyze financial situations (P&L) for all accounts.Manage the costing budget for the IIS department.Define generic tariffs to charge customers and the percentage of flexibility in negotiation.Approve and investigate all inventory reports and results.Solve problems facing warehouses and customers.Quality & ImprovementEnsure quality is achieved as planned.Enable quality assurance and quality control as appropriate for staff of the Project Department.Ensure the availability of resources essential to establish, implement, maintain, and improve the OH&S management system in accordance with OHSAS standards.People ManagementDirect, motivate, and manage the team.Inspire coworkers to attain goals and pursue excellence.Identify opportunities for improvement and make constructive suggestions for change.Interview and select team members.Develop and oversee the performance of team members.Now, Here’s What We Need From YouObservation and requirement gathering skills.Good presentation and meeting facilitation skills.Excellent customer management skills.Good organizational skills.Good motivational skills.General understanding and use of word processing, spreadsheets/databases, presentation software, and the internet.CompetencesCompetency segment ‘Business’Analysis: Analyze costs and cost structure of production at the Project Department level. Investigate the component parts of a whole and their relations in making up the whole. Examine and evaluate relevant information to select the best course of action from among various alternatives.Planning & Organizing: The ability to think things through in advance to project and customer objectives and the ability to minimize threats and maximize opportunities. Establish a course of action for self and others, establishing orderly structures and processes and setting clear priorities.Decision Making: Capable of making wise decisions for the benefit of the company and customer under pressure, after eliminating peripheral issues and sticking to main objectives.Results Orientation: Orientation of decisions is made in accordance with the regulations of the company and the contract to fulfill the targets required at the highest quality.Competency segment ‘Leadership’Teamwork: Effectively utilize each team member to their fullest potential, motivate the team to work together efficiently, keep track of lessons learned, and share those lessons with team members while mitigating conflicts and communication problems.Competency segment ‘Personal’Accountability: Reliable for good decision-making and managing the department. Action is pre-calculated.Communication: Facilitate team and client meetings effectively. Hold regular status meetings with the IWS team. Keep the IWS team well-informed of changes within the organization and general corporate news (verbally or in written form).Self Management: The ability to work efficiently within the constraints of the business environment. Remain calm, objective, and controlled in responding to urgent or demanding situations. Maintain effective performance under pressure and stay positive.Expected Years Of ExperienceMinimum 5 years.We offer:Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.Possible further career developmentCompetitive salaryWhy join DHL Global Forwarding?We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.htmlOur TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:The largest global network with more than :30,000 passionate employeesThe most efficient processes and fastest response timesThe best solutions and best customer serviceOur Vision: The Logistics Company for the World.Our Mission: Excellence. Simply Delivered.Our Purpose: Connecting People, improving lives.Our Values: Respect & ResultsOur Goals: Employer, Provider, and Investment of Choice, Living ResponsibilityDHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.