Warehouse Outbound Manager (Samut Sakhon)

Job DescriptionResponsible for Outbound Operations and staffing; meet all delivery departure dates and times and drive the budget line of overtime, wages, and shrinkManage communication when problems occur; responsible for the cross communication between seller and buyerUtilizing the LABOR TOOL, oversee all outbound staffing needs to successfully adhere to departure schedules & timely delivery of product buyer and distribution network in a cost effective mannerEnsure all outbound shipments are accurate and free of damageEnsure all SOPs and security policies and procedures are followedMaintain the efficient and safe operation of all material handling equipmentManage and analyze the data to improve productivity and performance of outbound and other functions within the department including reduce CPOManage new hires and team members in progression, coaching, mentoring, and consistently training in a constructive and educational manner to develop them for successDirect the operations of the assigned shift to achieve prescribed objectives, driving all operations in a manner consistent with service and cost objectivesPlan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads, anticipating variances in staff and volumePrepare and maintain work records and reports of information such as employee time and wages, daily shipments, and/or productivity resultsCollaborate with Team Members, Supervisors and Managers to solve work-related problemsEvaluate Team Member performance and prepare performance appraisalsCounsel Team Members in work-related activities, personal growth, or career developmentRecommend or initiate personnel actions, such as promotions, transfers, or disciplinary measuresAssess training needs of Team Members and arrange for or provide appropriate instruction Schedule and instruct staff on SOP process and expectationResolve personnel problems, complaints, or grievances when possible, or refer them to higher-level Managers for resolutionPlan manpower to support all campaigns and ensure to meet all SLACoordinate with WMS team to improve WMS to support operationTo perform any other duties assigned by ManagerRequirementsBachelor’s Degree or higher in Logistic management, supply chain or any related field5 years of progressive experience managing a B2C fulfillment operation (e-commerce highly preferred)Strong experience in Outbound areaGood team player and demonstrate leadership capabilitiesExcellent Ability to handle multiple tasks while maintaining attention to detail and accuracy.Ability to effectively communicate in both the written and oral way English skills.Strong analysis skill.Good interpersonal and communication skillsStrong knowledge of WMS system experience.Proficient with Microsoft Excel