Warranty Coordinator – Helsinki (Ilmala)

How You Can Make An ImpactOversee activities and inspections carried out by the service facility on railway vehiclesMaintain customer contact regarding operations and complaintsEnsure the accuracy of data entered into the service system by service employeesMonitor KPI compliance, including controlled vehicle downtime during complaint handlingInitiating and maintaining dialogue with suppliers regarding expected solutions, identified issues, open points, and warranty claimsSupervise ECM and service documentationAlways following safety protocols and regulationsHow You Will ContributeAbility to work with technical documentation (drawings, electrical diagrams)Strong organizational and teamwork skillsProven leadership experienceCompleted technical education, e.g., mechatronics technician, electronics technician, industrial mechanic, or similar qualification,Fluent in English and Polish, Finnish is a plusCustomer-focused mindset, clear communication and ability to build trustIndependent, proactive, goal-oriented and structured working methods and at the same time a team player with high quality standardsAbility to collaborate with cross-functional departments Similar jobs