Warranty Cost Specialist

We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.Join one of the world’s leading technology companies and be part of a team that supports our service partners across North America.We are seeking for a Warranty Cost Specialist who is passionate about growth, detail-oriented, and eager to contribute to a high-performing team. This role is essential in ensuring accurate billing, timely payments, and effective communication with service providers.Key ResponsibilitiesEnsure timely and customer-focused resolution of billing cases, in compliance with internal processes and policies.Maintain professional and efficient communication with vendors regarding payments, penalties, and billing inquiries.Collaborate with North America Service Operations to address billing results and process-related issues.Prepare invoices for payment and maintain the invoice tracking database.Manage the penalty invoicing and collection process for warranty service providers.Monitor warranty labor service cases in the MSD system, including sending reminders and managing case status.Maintain and regularly update documentation related to billing and invoicing processes.Required Skills QualificationsStrong communication skills to collaborate effectively with internal teams and external partners.Confident presentation skills for calls with Service Delivery Managers and executives.Intermediate ability in Microsoft package. Outlook, PowerPoint, Excel (including VLOOKUP and pivot tables).Highly organized with strong attention to detail and ability to meet deadlines.Self-motivated and capable of working independently.Proactive team player with a positive, solution-oriented mindset.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.