Warranty Manager

Job type: PermanentLocation: WrightbusClosing date: Thursday 27 Nov 2025 08:00The Job SummaryAs the Warranty Manager, you will play a crucial role in ensuring accurate and efficient handling of warranty claims, collaborating with engineering and service teams to identify recurring issues, and work to minimise warranty costs while maintaining customer satisfaction.The position requires the ability to effectively oversee and guide the day-to-day warranty department operations, develop structured forecasts for warranty spend and measure performance against budget. Conduct ongoing route cause analysis on warranty claims and share with relevant stakeholders within the business.ResponsibilitesEnsure claims comply with company policies and manufacturer guidelines.Investigate and resolve disputed or fraudulent warranty claims.Identify technical issues.Analyse warranty claims to spot trends and control costs.Issue reports: Vehicle Life Warranty, Warranty by Parts, Vehicle Off Road status, Warranty Performance by Supplier.Act as primary contact for warranty inquiries from dealers and customers.Resolve escalated warranty disputes fairly and promptly.Collaborate with Customer Service to improve warranty satisfaction.Handle customer complaints on warranty issues.Collaborate with service teams on relevant issues.Communicate with customers on warranty technical fixes.Report weekly to management on Warranty Performance and Defect Per Unit.Prepare for and participate in ISO audits.Manage and guide team to achieve company goals.Develop, implement, and update warranty policies and procedures.Sign off Technical Service Bulletins.Monitor and join engineering/manufacturing failure analysis for root cause, process improvement, and customer response.Oversee daily warranty operations: defects, costs, third-party costs, engineer timesheets.Revise warranty manual to clearly define warranty items.Generate risk register to track build trends and highlight predicted reliability issues.Prepare agenda and join weekly product reliability/warranty meetings to address issues and share successes.Track direct costs against budgets and forecasted spend for financial year and vehicle part lifetime.Control and develop Parts & Service systems to meet business needs, improve efficiency, and reduce non-value-added activity.Manage warranty returns in line with dispatched material and assessed claims.Collaborate with Quality Control and Production to identify improvements and solutions.Work with Quality Control to highlight key manufacturing/engineering issues.Work with Procurement to ensure timely availability of required parts.The RequirementsLevel 5 Award in Leadership and Management (or equivalent) and 3 years management experience in a similar role OR 5 years management experience in a similar role.Experience analysing and resolving customer/supplier technical queriesDemonstrate experience in engineering report writingDemonstrate experience with 8D methodologiesAt least 2 years' experience managing a team or leading cross-functional project teams.Strong understanding of technical engineering methodologiesExcellent organisational, planning and task management skills.Financial awareness, including budgeting and cost estimation.Proficiency in Microsoft Excel, PowerPoint, and project tracking tools.The Benefits4% discretionary bonusLife InsuranceMedicash schemeDiscount with local businesses e.g. Galgorm Spa Resort and McAtamney's.Free car parkingCanteenCareer progressionProfessional developmentFlexitime#wbstaffTo be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.