Warranty Support Specialist (Remote)

About The RoleLocation: Remote - Michigan residentsAre you a great communicator with an analytical mind? Are you interested in working from home? This could be a fantastic opportunity for you!As a remote Warranty Support Specialist at Morley, you'll use your customer service expertise to help automotive dealerships in Canada handle warranty claims from start to finish.What You'll DoBe a pivotal part of a great team Identify improvements by analyzing expense and frequency trendsOffer timely and accurate solutions for claim reviewCommunicate with internal and external partners through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitudeQuestions Before You Apply?Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day).Skills For SuccessRequired SkillsSelf-motivated, passionate professional who is enthusiastic, energetic and teamwork-orientedStrong computer navigation and typing skills (minimum of 35 words per minute) (check your skills with a free typing test) (direct link to test: www.typingtest.com)Excellent analytical and communication skillsEligibility RequirementsHigh school diploma or equivalentOne or more year of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)Ability to work shifts within the center’s hours of operation:Monday - Friday8 a.m. to 6 p.m. Eastern timeNo weekends or late shifts!Must be able to stick to the schedule reliably, as some queues are time sensitiveNice to HaveFluent in both English and French Experience in warranty administration and / or insurance claimsAutomotive dealership experience (e.g., service department, warranty administration)Remote Work RequirementsMichigan residentHigh-speed internet access at home that you are able to connect to via Ethernet or landlineSecluded and distraction-free work environmentThe Remote Experience Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.(direct link to video: https://mrly.info/h4b)Why Join Our Morley FamilyThe value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.Health & Wellness BenefitsMedical and prescription coverage, including free annual physicalsDental and vision insurancePaid time offAssociate wellness program (earn a reward for getting your annual wellness checkup)Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)Financial Benefits401(k) with matchFlexible spending accountLife insuranceShort- and long-term disability insurance (company paid)Benefits to Make Your Life EasierTeladoc: 24/7 online access to doctors24/7 nurse help desk Patient advocacy: Free 24/7 help with benefit questions and claims issues Family, financial and estate guidance (will) servicesAbout MorleyOur mission is to deliver extraordinary experiences.We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.Thank you for your interest in Morley.Notices Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWorkClick here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpaClick here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy