Watlow is a global industrial technology and manufacturing leader that provides world class engineering expertise and innovative thermal products and systems that enable customers to thrive. Watlow brings its experience to numerous industries, including semiconductor processing, environmental chambers, energy processes, diesel emissions, medical and foodservice equipment. Eurotherm®, a Watlow brand, is a global manufacturer of instrumentation, systems and services designed for the efficient operation of industrial processes, primarily within temperature, power and process control, measurement, and data management, supplying automated and regulated industries. Eurotherm develop, engineer, manufacture and support products and systems for use across the world.
Our offers include temperature controllers, data management solutions, power control, machine control and process automation. Position Summary: In this role you will be responsible for providing technical support on Watlow offers including Controller, Recorder, Power, Systems and solutions for European customers, Watlow global businesses and partners across the world. Key Responsibilities: Phone, email support at 1st level for Watlow offers including Controllers, Recorders, Power as well as systems and solutions offersManaging and Logging of Customer Support issues in our Issues Management tool, CXSupport for other businessQualifications: Technically competent with diagnostic and analytical skillsKnowledge of the following subject areas:
Industrial instrumentation, control theory and its practical application/ Industrial sensors and measurement technologies/ Common communications protocols including RS232, RS485, fieldbus and ethernet protocolsAble to effectively communicate in the English and German languageExcellent verbal and written communication skillsWhat you can expect: You can look forward to growing your career in a dynamic workplace with significant personal responsibilityA dynamic and personal atmosphere, working across teamsA company culture that encourages performance and cooperation
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