E-Commerce Business Analyst

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What We DoFor 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future.

Watts is a leading brand with a quality reputation — and we have a dynamic future ahead. Watts Water Technologies is seeking a E-commerce Business Analyst to support the ongoing improvement and operations of our Adobe Commerce/B2B & D2C stores. This role is ideal for someone with hands-on experience in e-commerce platforms and a strong interest in supporting cross-functional teams to enhance digital commerce performance. You will work closely with the Senior E-Commerce Channel Manager, IT, and business stakeholders to ensure smooth daily operations, assist in platform enhancements, and contribute to strategic initiatives.

This is a collaborative role focused on execution, analysis, and support. What You’ll DoDaily Operations SupportManage the day-to-day operations of B2B and D2C stores, including catalog updates, pricing, promotions, and performance monitoring. Ensure product listings are accurate and up to date with complete descriptions, pricing, and images. Perform configuration changes in test and production environments under guidance. Monitor Google Search Console for issues and escalate findings to IT. Track and report on site errors, crawl issues, and mobile usability concerns. Support fraud monitoring and reporting processes.

Product & Project SupportMaintain and update the product backlog and feature roadmap in collaboration with senior team members. Gather and document business requirements to support new features and enhancements. Assist in coordinating cross-functional communication with internal teams and vendors. Support IT and project teams during discovery, planning, testing, and launch phases. Lead User Acceptance Testing (UAT), including test script execution and defect tracking. Help prepare reports and documentation for stakeholders. What We’re Looking ForEducationBachelor’s degree Google Ads and Google Analytics certifications required Qualifications3+ years of experience managing an e-commerce store (Magento/Adobe Commerce, Shopify, Optimizely, etc.

)Experience with SEO, managing crawl issues, or mobile usability problems using tools like Google Search ConsoleFamiliarity with B2B and D2C e-commerce operations, ERP systems, SEO, and SEM best practicesExperience working on cross-functional projects involving IT, marketing, and business stakeholders to support e-commerce initiatives or platform enhancementsExperience with third-party integrations (ERP, CMS, CRM) in support of an e-commerce websiteBasic understanding of project management methodologies. Proficiency in Microsoft Office and comfort working in dynamic, evolving environments. Strong communication and collaboration skills with the ability to work across departments. Exposure to working with near/offshore partners is a bonus.

Ability to learn and understand Watts' business processes and systems. Additional InformationTravel: Less than 10%Work Environment: Office-based with occasional remote work flexibilityPhysical RequirementsOccasionally lift/move up to 10 poundsFrequent walking, talking, hearing; occasional sitting and standingVisual requirements include close vision and ability to adjust focusCompensationExpected salary range: $85,000–$102,000/year, based on skills, experience, and location. Watts In It For YouPlease note that the following benefits apply only to permanent roles and do not apply to internship roles.

Competitive compensation based on your skills, qualifications and experienceComprehensive medical and dental coverage, retirement benefitsFamily building benefits, including paid maternity/paternity leave10 paid holidays and Paid Time OffContinued professional development opportunities and educational reimbursementAdditional perks such as fitness reimbursements and employee discount programsLearn more about our benefit offerings here: https: //tapintowattsbenefits. com/How We WorkAt Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water. Watts is committed to equal employment opportunity.

We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.