About the Role: We are looking for an experienced and self-motivated team player to join our team in Seoul to oversee day-to-day operations of our property portfolios. As Operations Team Leader, you will play an integral part in shaping the product and service delivery of Weave Living’s portfolio in Korea. This role will be based in our Seoul office. Responsibilities Include:
Oversee the pre-opening phase including procuring third-party service contracts, preparing standard operating procedures, and training manuals, providing input for initial budgets and site planning for optimal long-term property performanceUpon property openings, serve as the decision-maker within the Operations Team on daily operational issues raised by residents and third-party vendorsPlanning and controlling operating expenses and improvement/maintenance worksCommunicate with the Community team on all property matters affecting guest service and property operationsSupervise community, facilities and housekeeping teams to ensure maximum resident satisfaction by providing personal recognition and prompt cordial attention to guests from arrival to departureMaximize social engagement in an effort to further improve on service deliveryReact to any situations to ensure guests receive prompt attention and personal recognition during their stays at the propertyRespond properly in any kind of emergency or safety situations, to residents needs and resolve related problemsIdentify and implement process improvements to enhance operational efficiencyStaff management including recruitment, role and responsibilities assignment, training and motivating on-property teams, driving staff engagement and retention strategyManage operational performance metrics, providing guidance and performance feedbackPerform any ad-hoc tasks as assigned by the managementRequirements:
Proven work experience in the Hospitality (Rooms) or Property Management industry. 7+ years' experience in managing day-to-day operations of accommodation properties, serviced residence and hotel background will be strongly preferred. Responsible, self-motivated, detail-oriented and the ability to work independentlyProven leadership and training abilities, ability to connect well with people; warm and approachableGood analytical, organisational and problem-solving skillsExcellent verbal and written communication skills with both residents and team membersAbility to work cross-functionally with different business units, and efficiently under pressure to manage multiple tasks and prioritise for completionAble to manage and resolve conflicts equitably and productively in accordance with company values.
Able to create and maintain an efficient system of operation to support the business needsPreference: Bachelor’s degree in hospitality or related disciplinesFluent in English and Korean, with additional language skills being a plusBenefits: Excellent company culture with ability to work internationallyCompetitive base compensation and bonus schemeDomestic and International travelCompany-wide outings and retreats
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