Customer ServiceIn this role you will be responsible for managing customer queries, and complaints and ensuring timely resolutions. Your key deliverables will be to:
Handling queries and complaints via social media, live chat, and emails, ensuring promptness and accuracyUpdating tickets in the CRM system, with accurate and detailed documentation of customer interactionsUtilising the CRM system efficiently to track and manage customer interactions and resolutionsStaying updated with product knowledge and customer service best practicesEscalating complex issues to relevant stakeholders, ensuring timely resolutionIdentifying recurring issues and suggesting improvements to processes or systems to prevent future occurrencesHaving a strong command of written communication is a mustQualification: Bachelors preferably in a related fieldExperience: 1–5 years of experience in Customer Service/Customer Support
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