Website Project Manager

Who we are...Great Places to work 2022 and 2023DearDoc provides top doctors with a suite of technology and marketing tools, allowing them to run their practices more efficiently, so that they can give their full attention to their patients. DearDoc works endlessly to ensure that every practice is given whatever they need to run smoothly, and more importantly, to continuously grow with new patients. We are a passionate and hard-working team, dedicated to the 4,500+ practices who use our technology and working to innovate the healthcare space each and every day.Working with teammates all over the world, we enjoy the autonomy and innovation of a startup environment where people rally around a shared vision, advance quickly within the company, and are invigorated by our fun, fast-paced culture. Truly…we have a LOT of fun.We’ve been doing this since 2019 and we’d like to think we’re pretty good at it. We are always looking for people who will make us better.As the bridge between our customers and our products, the Website Project Manager is key in soliciting feedback from our customers about our products and platform, and getting them live in a timely manner. You will be the Voice of the Customer (VoC) to bring feedback to DearDoc’s Website Team. The ideal Website Project Manager will be responsible for being in constant communication with our customers, overseeing projects to ensure they are completed in a timely fashion and within the objectives proposed.**RESUMES MUST BE SUBMITTED IN ENGLISH TO BE CONSIDERED**Must be able to read and write in EnglishLocation: Remote but based in MexicoSalary: $22k MX - $26k MXN monthly peso salaryBenefitsUnlimited PTO11 Paid HolidaysAnnual Week off For the HolidaysMedical Insurance fully covered by EmployerEssential Functions & ResponsibilitiesWork with the Website Manager to align on prioritization within the Website teamDetermine and define project scope and objectivesWork cross-functionally with clients to meet project goals and deadlinesDevelop and manage a detailed project schedule and work planTranslating, interpreting, and briefing customers’ requests, expectations, and guidelinesIdentify and remove blockers to enable teams to work productively toward project goalsTrack progress throughout the duration of a project (from definition to launch and beyond) with mindfulness toward dependencies, and facilitate effective communication within and across teamsProvide a weekly recap of project statuses & priorities for the upcoming week to the website teamProvide project updates on a consistent basis to customers and customer success managers about strategy, adjustments, and progressSkills & BackgroundMinimum of 1+ years’ experience in a project management, customer success or account management roleProven ability to manage a large book of business - you are not intimidated by 100+ accountsAbility to ensure client satisfaction, balance customer expectations, and negotiate successful resolutionsAbility to consistently follow up on customer and team member requestsStrong familiarity with project management software tools, methodologies, and best practicesProven ability to solve problems creativelyExcellent communication skills, both written and verbalStrong time management and organization skillsExperience with Creator Studio, Google Analytics, Google Ads and Facebook AdsDearDoc, Inc. is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business needs.We do our best to respond to all applications as quickly as possible. We look forward to reviewing your background and connecting shortly to learn more about you! In the meantime….CHECK US OUT!InstagramLinkedInGreat Places to work 2022 and 2023We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.