Administrative Assistant

Position SummaryThe Administrative Assistant performs a variety of general administrative/clerical tasksResponsibilities Logs and tracks verbal or written member grievances and appeals Process corporate accounts receivable adjustments in accordance with the policies and procedures for past due accounts and erroneous balances Assist regional managers with reporting and ad-hoc queries as to the offices with highest uncollectible amounts as well as trends and potential training opportunities Answer inbound calls from patients on account queries Process inter-office transfers between patient accounts and/or dental offices Work with the field billers on educating them on repetitive errors and/or complex billing processes As needed posting/adjusting of certain payments received from insurance carriers and/or patients Assist the AR team in ad-hoc month end reports and projects Knowledge, Skills, And AbilitiesPrior front office experience in the medical/dental industry preferredStrong MS Office experience (Excel and Word)Previous experience with dental software (Eagle Soft, Dentrix, QSI, or similar)Strong written and verbal communication skillsStrong interpersonal and relationship skillsAbility to maintain outgoing, friendly attitude with patients and coworkersAbility to work in a fast paced environment and able to multitaskAbility to work with minimal supervisionPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to stand, sit, and walk; talk, hear, and smell; and use hands, fingers, and wrists (manual dexterity and hand-eye coordination) to handle or feel the mouth/teeth and gums of patients, as well as objects, tools, or controls associated with the dental field. The employee is frequently/occasionally required to reach; lift and/or move up to 25 pounds; and balance, stoop, bend, squat, kneel, crawl, climb, twist, pull, and crouch.

The essential functions of this position will result in the following: hazardous exposure (chemical and infections)—constantly; non ionizing radiation (welding flash, microwaves, sun, etc. )—frequently; radiation (x-ray, radioactive, isotopes, etc. )—constantly; noise (loud/repetitive, 85 decibels per OSHA standard)—constantly; and personal protective equipment (PPE: respiratory masks, latex gloves, face shields, etc. )—constantly. Work Conditions and RiskGeneral Dental Office conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The dental office environment may result in employees being exposed to toxic chemicals, radiation, infectious bodily fluids and materials, and increased noise level.

This position assumes high risk. Limitations and DisclaimerThe above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, skills, and physical demands required for the position. This job description is subject to possible modification to reasonably accommodate disabled individuals. Some requirements may exclude individuals who pose a direct threat or significant risk to health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by anyone occupying this position. Employees are required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with State and Federal laws. The job requirement represents the minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee must possess the abilities to perform each duty proficiently. Continued employment remains on an “at-will” basis. INDWCD