Customer Service Representative

About The CompanyNestlé Health Science is a global leader dedicated to merging nutrition, science, and wellness to foster healthier lives. Our extensive product portfolio features renowned brands such as Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, and Compleat Organic Blends®. We also possess significant pharmaceutical expertise, developing innovative medicines aimed at preventing, managing, and treating gastrointestinal and metabolic-related diseases. Our mission is to bring our best for better lives by empowering consumers through nutrition and health solutions. At Nestlé Health Science, we cultivate a culture that values diversity, innovation, and professional growth.

We encourage our team members to bring fresh perspectives and bold ideas, fostering an entrepreneurial spirit that drives our success. Our commitment extends to creating a supportive environment that promotes learning, collaboration, and recognition. We offer dynamic career paths, comprehensive development programs, and benefits designed to support physical, financial, and emotional wellbeing. Join us to be part of a forward-thinking organization dedicated to reimagining the future of health and nutrition for patients and consumers worldwide. About The RoleWe are seeking a dedicated and detail-oriented Associate Customer Service Representative to support our passionate consumer base.

In this role, you will serve as a primary point of contact for resolving consumer inquiries and issues across multiple communication channels such as emails and phone calls. Your responsibility will be to ensure a consistent and positive customer experience by actively listening, problem-solving, and effectively communicating product knowledge, account information, and policies. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to navigate various technological platforms efficiently.

This position involves managing consumer interactions with professionalism and empathy, ensuring timely escalation of complex issues to senior team members, and maintaining accurate records of consumer interactions. The role requires adaptability, a proactive approach, and a commitment to delivering high-quality service aligned with brand standards. The shift hours are approximately from 11: 30 am EST to 8: 00 pm EST, offering an opportunity to work in a dynamic environment either remotely or in a hybrid setting depending on geographic location.

QualificationsHigh School Diploma or GEDMinimum of 1 year of customer service experience or equivalentExperience with CRM or ticketing systems preferredProficiency in MS Office Suite and familiarity with phone systemsSalesForce experience is a plusAbility to work independently and as part of a teamStrong organizational and time management skillsExcellent written and verbal communication skillsHigh-speed internet connection and a dedicated quiet workspaceExperience in health, nutrition, or supplement industries is advantageousAbility to sit or stand for extended periods and operate a headset and keyboardResponsibilitiesRespond to consumer inquiries and resolve issues via multiple channels including phone and chatManage consumer communication efficiently, ensuring timely and accurate responsesEscalate complex or unresolved issues to appropriate leads, senior agents, or managersIdentify the root cause of consumer problems using available resources and communicate solutions clearlyNavigate multiple technical systems such as CRM, support software, and knowledge basesUpdate consumer accounts accurately, verify information, and adhere to policies and proceduresProvide detailed product and service information to consumers to enhance their experienceSupport consumer retention efforts through upselling and personalized serviceStay informed on department updates, policies, and product changes through internal communicationsMaintain high standards of quality and efficiency to ensure a consistent brand voice and customer satisfactionBenefitsPerformance-based incentives and competitive salary range of $33,000 to $39,000Comprehensive healthcare coverage401(k) plan with company matchPaid time off and holiday benefitsOpportunities for professional development and career advancementSupportive and inclusive work environmentRemote or hybrid work options based on locationEqual OpportunityNestlé is an equal employment opportunity employer.

We are committed to creating an inclusive environment where all individuals are treated with respect and dignity. We welcome applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.