Customer Service Representatives

About The CompanyF. H. Cann & Associates is a reputable organization dedicated to providing exceptional customer service solutions across various industries. With a strong commitment to integrity, professionalism, and client satisfaction, the company has established itself as a trusted partner for organizations seeking reliable and efficient customer support. Our team is composed of dedicated professionals who strive to deliver outstanding service experiences, leveraging innovative tools and best practices to meet and exceed client expectations. As a federal contractor, F. H.

Cann & Associates values diversity, inclusion, and equal opportunity, fostering a work environment where all employees can thrive and contribute to our collective success. About The RoleWe are currently seeking enthusiastic and dedicated Customer Service Representatives to join our team supporting a state-wide program. This full-time position involves managing high-volume inbound calls, assisting customers with starting, stopping, and transferring services, and providing comprehensive support related to billing, online account access, and payment arrangements. The role requires excellent communication skills, problem-solving abilities, and a customer-centric approach to ensure positive interactions and resolutions.

The position offers flexibility with in-office, hybrid, and remote work options, depending on location and circumstances. The ideal candidate will be detail-oriented, well-organized, and capable of handling challenging situations professionally and efficiently. This role is essential in maintaining high customer satisfaction and ensuring seamless service delivery across the program.

QualificationsHigh school diploma or equivalentExperience working remotely (preferred)Experience in a high-volume inbound call center (preferred)Bilingual in Spanish (a plus)Ability to pass federal and state criminal background screeningProficiency with Internet Explorer, Microsoft Excel, Word, Outlook, and Adobe AcrobatExcellent data entry and typing skillsStrong verbal and written communication skillsAbility to handle sensitive and private information with confidentialityAbility to work in a fast-paced environment and manage multiple tasks effectivelyStrong problem-solving and conflict resolution skillsAbility to work independently and as part of a teamVeterans are encouraged to applyResponsibilitiesHandle high-volume inbound calls to assist customers with service inquiries, including starting, stopping, or transferring servicesMake occasional outbound calls for verification purposesAccurately enter sensitive customer data into online systems and databasesResearch and resolve customer questions and issues using available online tools and resourcesOperate multiple applications, databases, and computer programs simultaneouslyAssist customers with setting up payment arrangements and enrolling in budget billing optionsProcess customer payments efficiently and accuratelyGuide customers in setting up or accessing online accounts and troubleshooting related issuesMaintain a professional and courteous demeanor in all customer interactionsAdhere to company policies and procedures, including telecommuting policies when working remotelyPrioritize and manage multiple tasks effectively while meeting performance targetsBenefitsCompetitive salary and comprehensive benefits packageOpportunities for career growth and developmentFlexible work arrangements including hybrid and remote optionsSupportive team environment with a focus on employee well-beingTraining and ongoing professional developmentPaid time off and holidaysInclusive and diverse workplace cultureEqual OpportunityF.

H. Cann & Associates Inc. is an equal employment opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees and applicants are treated with respect and fairness. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected class under applicable law.