Customer Service Executive

We are seeking an experienced and customer-focused Senior Associate – Dubai Customer Service to join our GCC team. Work Location: Ambattur, Chennai- India. Key Responsibilities: Receive and respond to customer inquiries (from agents and direct clients) related to ocean and air shipments. Collect rates from overseas agents and provide tailored rate quotations based on shipment dimensions, weight, destination, mode of transport, and required services. Guide customers through the freight forwarding process, including documentation requirements, routing options, and transit timelines.

Coordinate with overseas agents for shipment updates and relay timely information to customersProcess customer bookings by collecting and verifying all necessary shipping documents. Track ongoing shipments and provide proactive updates on delivery timelines, exceptions, or delays. Collaborate with internal departments (operations, accounts, documentation) to ensure timely and efficient shipment handling. Requirements: Bachelor’s degree in Logistics, International Business, or a related field. 2–5 years of experience in ocean & air freight customer service, preferably in Dubai process. Good knowledge of international freight forwarding practices, including FCL, LCL, air cargo, and documentation. Ability to manage multiple shipments simultaneously in a fast-paced environment.

Proficiency in MS Office and freight forwarding software. Attention to detail, organizational skills, and customer-centric mindset. Preferred Qualifications: Bachelor's degree in Logistics, Supply Chain, International Trade, or related field. Prior experience with multinational freight forwarders or logistics companies.